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Business Profile

Ear Nose and Throat Doctor

Arizona Desert Ear Nose & Throat Specialist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Arizona Desert Ear Nose & Throat Specialist's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arizona Desert Ear Nose & Throat Specialist has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery with ****************** on 5/7/23. I was told I had to pay my out of pocket maximum on the day of surgery in order to get treated. I paid them over $1500 and after surgery my insurance deemed I only owed them a little under $1000. They now are refusing to refund my $547.03. My insurance has told them how much I owe, I have had multiple phone calls with them, and they still wont send it back to me.

    • Initial Complaint

      Date:05/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a sinus procedure on 3/10/22. I was informed by my insurance company that I would only have to pay a $150 co-pay for the procedure. When I arrived, I told them their original quote of over $4000 for the procedure was incorrect. They did call the insurance company again but did not provide all of the info and proceeded to tell me o had to pay the cost or the surgery would have to be canceled. They eventually refunded me part of the money but still owe me $1050. They have responded to my lawyers demand letter to either pay me or furnish a document they said I signed saying I would pay $1050 out of pocket (and have said at least a dozen times in the past year they would provide me), that they lost the document, and are refusing to pay. I have a copy of the invoice that says they overpaid it, then recollected but I did not receive it. The doctor also asked me immediately before the surgery, after I had already been given anesthesia, which nostril is the worst one again? I had no idea. He told me I had the problems, including a severely deviated septum. In that same conversation, he said he may or may not do something with the deviation. Hed have to wait until he got in there. I was completely panicked. After being bullied and threatened with a surgery cancellation for not paying, when I had planned for a month because I am a therapist with VA and had to reschedule a weeks worth of patients. The number of phone calls, rude and disrespectful behaviors and concerns over competency of the doc and billing staff is why I am writing. I also cannot believe that they are stating that because of a clerical error, they lost this supposed document and are not taking responsibility for not paying me. My insurance company has provided counseling and told me they never should have charged me in the first place.

    Arizona Desert Ear Nose & Throat Specialist is NOT a BBB Accredited Business.

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