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Business Profile

Electrolysis Equipment

The Insley Organization

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrolysis Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are advertising new but their products are used

    Business Response

    Date: 06/19/2024

    Hi, the items we sell are not new and we would love feedback on where the idea that they are came from. In each of our listings, regardless of the marketplace, products are clearly listed as open box. Open box means that the item is in like-new condition and comes in its original box. Please reference attached product descriptions. 

    We are more than happy to accept the purchase back for a refund within 30 days of purchase.

    Thank you

     

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quick ship electronics sent me an iMac computer that I purchased on **** that had a defective bluetooth. I returned the item then they told me nothing was wrong with it and then shipped it back to me. I received the computer with a new cracked screen and then returned the item again with them telling me they would give me a replacement. They then proceeded to ignore my messages and pretend as if they had never agreed to send a replacement. I reported them to the better business better business bureau. Time placedJul 10, 2022 at 7:17 PM Order number01-08852-37743 Total$585.77 (1 item)Sold byquickshipelectronics

    Business Response

    Date: 05/24/2024

    *************************** purchased an iMac computer from Quick Ship Electronics on July 10, 2022. The buyer let us know that he was experiencing an issue with the Bluetooth once it arrived. We then had our technicians take a thorough examination at the issue under our in-house warranty and it was deemed fully functional. When the iMac was sent back, it became damaged in transit. Because we were not able to provide a replacement, ****** received a full refund which we can provide confirmation of through PayPal.

    Jordan, we do apologize for the inconvenience that this caused you. Please know that this is never our intention and we are glad to hear that a full refund was issued to resolve the concern. We do apologize for the lack of a replacement, as we do our best to go this route as a first option, and refund the product as a second. If there are any other concerns that my team and I can assist you with, please do not hesitate to let me know.

    Customer Answer

    Date: 05/24/2024

     
    Complaint: 18342476

    I am rejecting this response because: They did not refund me. They told me they would not refund me. I had to dispute the charge with my credit card and was able to get a refund via my bank. This company has very unprofessional practices. 

    Sincerely,

    ***************************

The Insley Organization is NOT a BBB Accredited Business.

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