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Business Profile

Electronics and Technology

Best Buy Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a keyboard and mouse for my computer. There is missing parts in this purchase. Also, it is frustrating that I went to my previous purchases to see the size of the ** that I bought last year and it is not in my history. I told the manager there that when the cashier scans the product first and then enters in my phone number that the purchase never shows up. He argued with me and told me that is not true. I told him you have to enter my phone number first and then scan the product to buy. They did not listen and now my ** is not seen in the system and I have a warranty on it. I am very frustrated that this Best Buy does not listen and help out and now I bought a product that has missing parts. Very frustrating when the manager is arguing with customers and does not take time to listen.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* made a purchased from Best Buy on eighth of February. I bought several items! With my Best Buy card out of the kindness of my heart I bought a family who needed phone a iPhone 14+ black 128 gig Unfortunately, the family wasnt home that day!This company called roadi happen to be the delivery partner for these items!As you could see, in the images they delivered the iPhone to the wrong address! The merchants dont have a brown door, the doors more lighter so in the picture you will you see a more beige background thats the correct place! Even the Best Buy representatives agreed that is not a match! Best Buy just doesnt want to cooperate. It seems they claim they sent the the item but it was I never received .! I feel badly for the family because the phone is lost and Best Buy doesnt want to take an accountability! When I contacted Roadi they claimed the case is closed to speak to Best Buy when I contacted Best Buy they said is the item was delivered. It was not delivered to the correct address. The recipients who gave the phone to dont have a door is in the pictures! Another thing thats disturbing I have insurance, and Best Buy has not yet detached it from this item and thats not fair ! This case has caused me anxiety, and Best Buy doesnt seem to care!

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/10/23 I placed an order for a Canon - Powershot G7 X *********** Camera for $629.99 through Best Buy online (Order number BBY01 ************). On 11/15/23 I got a notification that my camera was delivered to my address listed above (**************************************************************). I was excited about my package and was home all day, and there was no package delivered to my door, mailbox, or any of my neighbors apartments. I look online, and ***** showed a photo of where the package was delivered, which was NOT my house. I checked to ensure my address was correct, it was. I do not recognize the house it was delivered at and the photo was blurry and had a finger blocking some of it. I went online to track my order and find more information, and nothing could help. I called a Best Buy store, and they directed me to customer service. I sat on the phone with customer service on 11/15/23 for a long period of time, and they said they could NOT resend the package or give me the option to pick it ** in store. They said they would process a refund in an hour of getting off the phone. I drove around my city for 2 hours trying to look for this package, and I could not find it. I called ***** on 11/15 but no one would answer. I never received an email from Best Buy about a refund or processing one. On 11/16 I called Best Buy again stating I never received a refund or confirmation email it was processed. They said that it would take a couple of days and the ticket processing number was *********. I finally got in contact with ***** and they said they could not help me at all with finding the location where they dropped the package, and to contact Best Buy. I continued to call Best Buy on 11/17 and 11/18. On 11/20 I received an email stating they will NOT provide a refund and to contact law enforcement. I paid almost $700 and NEVER received my package to no fault of my own. They refused to help in any way. I have attached photos of my home, the photo they delivered it to, & emails.

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a TV 2 years ago. At time of purchase was told it was a special for ************************* July 2023 Best Buy added $951.00 interest to my account because TV was not paid off within the 24 months. I was not told at time of purchase this would occur..

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just wanted to let you know that I have my E mail back

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 85 years old and my contact with the outside world, ie. banking, purchases, doctors appts, entertainment etc. are done on my computer. My wife has to drive me to all my appts. So, I purchased a Geek Squad protection plan at $200.00 a year. I have been a member for 20 years and was always happy with the service I got. from their agents. Today Best Buy will only hire Asian Indians and Pakistani agents. Some are not qualified to work on computers. My complaint is that my old computer died and I purchased a new one for $1600.00. Then my printer died and I purchased a new one all from Best Buy. I had troubled getting my new printer to work so I called Best Buy and they told me that I was entitled to free home service to install my new printer. The gentleman they sent to my home destroyed the new printer and disabled the only working printer I had. I took the broken printer back for a full refund and purchased another and could only get home service September the 6th. I got online for help and the agent disabled my new computer and signed off while I was waiting for his comments. My probllem is I now have a new computer that won't work, plus two disabled printers. I need help bad. Thanking you in advance, **************************** I don't have internet service, but my wife does. ************************

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