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Business Profile

Exercise and Wellness

Stretchlab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled membership yet was still being billed. Contacted them and they just dont reply back. Just looking for refund for the months I was supposed to be cancelled

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late July or early August 2023, I signed up for monthly membership with Stretchlab ************. In late November, I notified the club in person after one of my sessions that I wanted to cancel my membership. I thought everything was all set, I then February 28, 2024, they charge my credit card for $619. I called the location and they advised they only put my account on hold and hadn't cancelled it. I have tried to dispute this charge directly with them and through my bank with no luck. Today I received a collection email saying I owed them $25 and need to pay immediately. I called the central billing department and they charged me a return check fee because I disputed the charge. This company continues to harass me by sending me emails almost on a daily basis to come in and get stretched. I have at least 10 credits to be used there, but I don't want them to have any reason to continue to charge my credit card. The recently contacted me regarding updating my credit card of file and again, I reiterated that the membership was canceled and they acknowledged this. I feel I am due a refund of $619 in addition to them cancelling this additional $25 charge that was due to their con of telling me my membership was cancelled in November when they only paused it.

Stretchlab is NOT a BBB Accredited Business.

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