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Business Profile

Facility Planning

OneSource Facilities Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facility Planning.

Complaints

This profile includes complaints for OneSource Facilities Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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OneSource Facilities Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We did work for this company and they decided to not pay us and start ignoring us just would like to be connected with someone a little higher up in the company because the lady they had me dealing with is very unprofessional

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contracted by OneSource to do a small handyman job at one of their clients offices a national tire companies local office. They still havent paid me for the work dispite continued promises to do so, but my contact at the business, her name is ******, has not only threatened me, but has said via text message that she enjoys making sure I dont get paid. She is well ******** struggling to take care of my 8 month old grandson yet she enjoys making sure I dont get paid. What kind of person says this?

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company is bogus! they double book jobs, don't communicate well at all and dont pay for the work provided! they've ignored multiple emails, calls and texts for going on 3 months now and when i threaten to pursue for payment then they respond with discrediable explationations making it all to be my fault when i rented equipment for a job and bought materials even installed one item and refuse to pay for it!! they need to stop doing business because they are the most unprofessional company i've ever dealt with! put my trust in them and did work that i deserve compensation for! ***'T ACCEPT CALLS OR WORK OFFERS FROM THEM! YOU WILL REGRET IT!!! i read there reviews on here and even confronted them about them and they respond with "the guy wont accept our payment" okay, that's probably because it wasn't the amount accepted on the work order!!!!! they are a joke!!!!

    • Initial Complaint

      Date:01/26/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8-9-22 We were dispatched to Car x tire and auto for a no cooling call for there air condition, we were dispatched from Onesource who is a vendor of Car x that they source out to other contractors for repairs.We detrained that the blower motor and blower wheel were bad, we quoted the price of $1,000.00 for the blower motor and blower wheel pulse the $125.00 service call, Onesource approved the repair and we were giving a work order number of H908026 We took before and after pictures of our repairs, as of today 1-26-23 we still have not got paid, we have sent the numerus emails and messages but this is still not resolved We want to get paid for our work that we performed

    OneSource Facilities Services LLC is NOT a BBB Accredited Business.

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