We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Family Practice

Phoenix Family Medical Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

This profile includes complaints for Phoenix Family Medical Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phoenix Family Medical Clinic has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked an appointment with **** office I told the appointment setter I was not a new patient and that i had been there before she ignored me and set the appointment. I get to the office and advise I am not a new new patient the woman ignores me and hands me new patient papers.I turn the papers in and INSIST I am not a new patient that I had been there before for the same issue. The lady finally asks me a couole questions and pulls up my profile. She acknowledged that i had been there before under my prior last name. I got a bill in the mail from the office charging me for a "new patient" visit. I am not a new patient. I was at this office multiple times under ******************************** which is my birth name. I tried so many times to tell them and they would not listen to me. I WANT MY BILL FOR ****** REMOVED and to never do business with these people again! ?? They are stealing via clerical bull c*** AND medical insurance fruad because they billed my insurance for new patient services when i was not a new patient. ??

    • Initial Complaint

      Date:03/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phoenix family medical Center sent me a text message for a $280 bill. The text had the link MYPROVIDERLINK.COM I paid it with my HSA card through there and it said "error, try again", so I did three times. A few days later I looked at my HSA account and it had 3 transaction taking $280 each time. I contacted them and they said they hadn't gotten anything from me. I called my HSA bank and they said Phoenix Family Medical Clinic accepted 3 times for $280 each. I want my card reimbursed.

    Phoenix Family Medical Clinic is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.