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Uncommon USA, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Uncommon USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Uncommon USA, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a Christmas Tree Kit for our flag pole in December 2021. The tree kit quit working within two weeks of receipt of the product. We were told that the lights were good for ******* hours of usage. We contacted them on December 27th and was told to return for a replacement. We returned the tree on 1/26/22 after numerous calls to get the address for the return. I emailed on the following dates to see where our replacement was:.4/11/22 We were told they had not received their order of trees yet and it would be shipping to us end of June.6/3/22 I emailed again requesting information. Received a response that they were still waiting for their shipment.9/9/22 I emailed again asking where our replacement was. Received response that they were creating tickets to send all the trees out and should be shipped out the following week.9/26/22 I emailed again to ask if it was indeed shipped. I have to date received no response.

    Uncommon USA, Inc. is NOT a BBB Accredited Business.

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