Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, Feb 25, 2025 I went to the *** store location #**** to mail a box of perishable items. The service clerk printed out my shipping options. She said 5-day ground was not guaranteed and if it did not arrive in 5 days, it would most likely be 10 days. This options discouraged me, as 5 days would be ok, but certainly not 10 days. She said the 3-day option would definitley get there on time. The 3-day option was twice as much, but I was willing to pay it knowing that it would arrive well before the items parrished. On the expected arrival day (February 28th), I received a message that the package would not arrive until, Monday, March 3rd. I went to the *** store for a refund since this item was not arriving on time. The clerk looked up my account and said the issue was a hold up in *********** and not anything they did wrong, therefore I needed to call a USP 800-number to request a refund. I went home and called the number provided. The young lady on the phone said I had to wait until the item was delivered before I could request and receive my refund. I said ok, I'll call back Monday. I called the number back on Tuesday, March 4th (the package was delivered on March 3rd). I was told that I needed to go back to the *** store to receive my refund and that if the clerk did not want to give it to me to ask for the Manager. I drove back to the store to request my refend and was told they don't why *** told me this information, they are considered a 2nd party supplier and this was not their issue. They went on to explain that 3-day delivery is not guaranteed anymore. I asked for the manager. The manager (****) came out and explained the same thing. I said you need a sign in your store because that is not what your worker told me. She went on to say the worker that helped me was dealing with a lot of issues and should not have told me that. This is gross neligence all around. I want my $116.30 refunded and am prepared to continue my pursuit.

• Initial Complaint

  Date:05/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,In December, it was my son's first Christmas so he was gifted a lot and we took it to our local *** to have it shipped to *******, **. It was a big box, with several items, ranging from a stroller car, ******, clothing, toys etc.The lady working that day, told me they were busy, she would ship it later and moved the box to the side and provided me with the following tracking number. 1Z9X3V840390840176.I never received the package, so i contacted the *** store in Jan 2023, and spoke with two people and the store owner. I spoke with someone on Jan. 5 and 11. At this time, a employee told me it could take 3 weeks to hear an update and to call back. Then In February, I spoke with someone on 8th who told me their store owner would call me. I followed up on Feb. 15, 2023 and spoke with the owner who told me a tracking was generated, and the package was lost or had not left their facility. The owner also stated that a complaint had been filled and the tracking number would be my only way of tracking the complaint.On Feb. 16, 2023, the store owner, asked me to e mail some of the items I could remember were in the package. I never heard back or got an acknowledgement that they received the e-mail. I called to follow up on Feb. 16, 2023 and told the owner was not in and called the following week, the owner stated that they did not receive an e-mail so I resent an e-mail on Feb. 21, 2023 and then called the owner back who stated they filled a complaint on their end and it could take up to 6 months to hear back from their complaints department and I have not yet gotten a response. I have not received any of my items. Its well over $200 worth in the package and the owner told me the max ******* for insurance is $200. It has been 6 months, I have not had any update or any contact from the store owner and their employee's.