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Business Profile

Furniture Stores

DeLaney Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is deceptive in their descriptions and providing images of their products, and are providing incomplete/broken items.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me an item online advertised as worth $1,200, but it turned out to be a completely different product valued at around $150 in retail. Despite their 'sold as-is' defense, this kind of discrepancy is unacceptable. Not only was the product misrepresented, but they also refused to accept a return. I consider this a scam and want my money back. It's their responsibility to list the correct title and picture.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bid on a product listed as a spa that was listed as store return as is. We bid on the product a won. Picked it up and brought it home only to find there was NO spa in the box. It was a chewed up pump and a moldy cover for a spa, but no spa. I contacted the company and was originally told to bring it back for store credit. 5 minutes later my phone rang and was informed that she was told by the manager that it was sold as is and we couldnt get our money back or a store credit. I later called to speak to the manager and he again refused to work with us. His exact words were we took a ****** and lost. I explained that it was listed as a SPA, but there was no spa in the box and he said thats unfortunate but there was nothing he could do.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought this inflatable jacuzzi last year but never had a spot to put it. Finally got our private patio put together and had a spot for the jacuzzi. We open our jacuzzi only to find it is TRASH! It was listed as a NEW camo jacuzzi. (Listing in pics) Its not camo, its filthy, its missing major components and full of holes(which were covered with tape) $200 down the drain and Delaney wont do anything because of the time. I get it, we should have checked it before but just didnt have a place. ****** learned but I will NEVER use Delaney again and I will absolutely stop referring people to them since they clearly wanna scam people!

DeLaney Auction is NOT a BBB Accredited Business.

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