Complaints

This profile includes complaints for A1 Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A1 Garage Door Service

  3254 E Broadway Rd Phoenix, AZ 85040-2805

  
• 

  A1 Garage Door Service

  428 S Gilbert Rd Ste 111-1 Gilbert, AZ 85296-2263

  
• 

  A1 Garage Door Service

  2615 N. 4th St. Suite 7 Flagstaff, AZ 86004

  
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  A1 Garage Door Service

  2250 McCulloch Blvd N Lake Havasu City, AZ 86403-5907

  
• 

  A1 Garage Door Service, LLC

  240 Freeport Blvd Ste 11 Sparks, NV 89431-6250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents contacted A1 Garage Door Service for a repair because they had used them before. Unfortunately, the final bill was significantly higher than whats reasonable for the work ************ parents do not speak English well, and I believe the company may have taken advantage of this language barrier as well as the urgency of the repair situation.They were charged excessively for parts such as springs, struts, cables, drums, and bearingscommon components that usually cost much less. For instance, the springs were billed at over $450 each, more than double standard market prices. Other basic parts like cables and struts were similarly marked up.The total cost was more than twice what a typical garage door service would charge for the same job. This appears to be clear overcharging on common replacement parts.We are requesting a partial refund to reflect the fair market value of the parts charged.

  

  Business Response

  Date: 06/12/2025

  Hello ****,
  Thank you for bringing your concerns to our attention. We have reviewed the job completed on 9/16/2024 and appreciate the opportunity to address the issues raised in your complaint.
  Our records indicate that this service was requested by your parents, and the technician recommended a full door replacement due to visible cracks in multiple panels, broken torsion spring and worn hardware that compromised long-term reliability. However, your parents declined that recommendation and requested that we proceed with repairs to restore the door to safe working condition.
  Before any work began, we obtained an authorized signature approving the scope and cost of the repairs. All pricing for parts and labor was reviewed with the customer at that time. The components installedsprings, struts, cables, drums, and bearingsare professional-grade products, and our pricing reflects not only their quality but also the workmanship, inspection process, and warranty coverage we provide.
  We understand your concerns about pricing, especially in light of the language barrier, and want to assure you that we aim to communicate as clearly as possible with every customer, regardless of their primary language.
  While we respectfully decline your request for a $900 refund, we do value customer satisfaction and are willing to offer a $250 goodwill refund as a gesture of understanding. If you would like to accept this offer, please confirm, and we will initiate the refund to the original payment method.
  Thank you again for your feedback.
  Sincerely,

  A1 garage Door

  Customer Answer

  Date: 06/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) A1 Garage Door Service charged me $155.40 for ********************* on June 4, 2025. On the next day June 5, 2025 I called to cancel this charge because I did not understand that it was an extra cost. I thought that this was a benefit and was included total bill I was to be charged for the spring replacement they did. I though it was a marketing promotion aimed to show that ** was offering customers a reason to do business with them. On my call to cancel a female employee (******* may be the name of the employee) told me that it would take 5 days for me to get the refund on my credit card. I cancelled this less than 24 hours after the "service" provided. Today, *****, an employee, told me (by phone ************) the charge was nonrefundable. I also received an email telling me there was no refund. A1 has not provided and service to me under this "Worry Free Club."2) The invoice on page 1 of 3 Task NR2C5Y is for $629.68 and lists 6 items. The first item is "(2) 5-Year Torsion Springs." Then on page 2 of 3 There is a charge for $468.84 for a spring and a second charge for a second spring for the same $468.84. A torsion tube in included on page 1 of 3 under the same task as the springs discussed above; then the torsion tube is repeated on page 2 of 3 for $193 75. I have be charged for 4 springs and 2 torsion tubes.

  

  Business Response

  Date: 06/12/2025

  Hello Mr. **************** you for bringing your concerns to our attention. We sincerely apologize for the confusion and lack of clear communication regarding both the *************** charge and the invoice details for your recent service.
  We understand your frustration surrounding the *************** enrollment. Although this program is typically discussed during service as an optional benefit, we recognize that the communication in your case led to a misunderstanding. Weve reviewed your request and, as confirmed by our *************** manager, your membership has been cancelled and a full refund of $155.40 was issued back to your credit card on June 10, 2025. Please allow a few business days for the refund to reflect depending on your card issuer. If you do not see the credit post shortly, please dont hesitate to contact us directly so we can assist further.
  Regarding the spring and torsion tube charges, we understand how the layout of the invoice may appear confusing. While the parts are broken out line-by-line for internal tracking and warranty purposes, you were not charged for duplicate items. The listed amounts reflect the total cost broken into categorieswhat appears to be a duplicate is actually part of the same component set included in the overall job total. That said, we will forward your feedback to our billing department to see how we can make future invoices easier to understand.
  We appreciate the opportunity to clarify and correct this matter. Your satisfaction is important to us, and we thank you again for your patience and for giving us the opportunity to make this right.
  Sincerely,

  A1 Garage Door 

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted A1 Garage Door Service initially on 4/1/2025. I hit the lower metal frame of my garage door with car. The metal frame was halfway off the bottom of the door. Contacted this company as it was later in the day and the company states it provides 24 hour services for all your garage door needs. Called company at 455 pm and was told someone would be out soon to inspect issue. Called again at 657 pm and at 811 pm and stated they would be there soon. Two people arrived at my home around 845 pm. Looked at door, did not do any work or take any measurements. Did not have any equipment or parts with them. Stated the work would cost between $400-600 dollars to replace the metal frame. Stated they needed a down payment of $200.00 and could come back the following day. I provided the payment. I asked if they could come back at 5 pm the following day and they agreed. No one showed up at 5 pm. Contacted them at 610pm and 626 pm and was told by the operator at the company someone would be there soon. Called at 645 pm after no one showed up to and told them I wanted to cancel the service and receive a refund. Person I spoke with asked if I would just wait until they showed up. I stated I want to cancel the service and receive a refund. Person could not authorize a refund. I asked that the manager call me the following day to discuss and request a refund. I never received a call back. I called later that day and told them I had cancelled the service and wanted a refund. No one ever called me back and I have not been able to receive a refund. I reported this incident to my credit card company also and they were unable to resolve this issue. In the interim I contacted another garage door service, scheduled the repair, and they arrived and completed the repair the same day, including adding oil to the garage door mechanisms, for a cost of $140.00 including labor and parts. I am requesting a refund for the $200.00 I provided to A1 Garage Door Service.

  

  Business Response

  Date: 06/11/2025

  Hello ****,
  Thank you for submitting your complaint and bringing this situation to our attention. We take these matters very seriously.
  After thoroughly reviewing our records, we were unable to locate any recent service activity under your name or contact information. The only recent interaction we found was your call to our office on May 28, 2025, during which you shared the details mentioned in your BBB complaint. As was discussed at that time, our last documented service with you was on September 1, 2023, and no technician from A1 Garage Door Service was dispatched to your home in April 2025.
  It appears another company may have misrepresented themselves as A1 Garage Door Service. If so, this is a fraudulent situation, and we sincerely regret that this happened to you. Unfortunately, there are instances where third-party or independent contractors falsely claim affiliation with well-known service providers.
  We strongly recommend disputing the $200 charge with your bank or credit card provider as a potentially unauthorized transaction. We also kindly ask that you share with us any documentation, receipts, business cards, or names of the individuals who visited your home. This information will help us escalate the matter internally and share it with our legal and marketing teams to prevent further misuse of our companys name.
  We have attempted to reach you by phone to further explain what weve found and assist however we can. Please feel free to contact us directly so we can support your efforts in resolving this.
  Sincerely,
  ****** *******
  ************************************start="1780" data-end="1783"> A1 Garage Door Service
  Direct: ************
  Email: *************************************

  Customer Answer

  Date: 06/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business greatly overcharged me for a common garage door spring replacement . I was billed & paid $ ******** for a common Torsion spring replacement . The spring costs around $ 100 -$150 and the cable and wheel that it winds up onto approx. another $100 . The Technician was here approx 2 hrs. I checked with 3 online well known, reputable repair sites .. Angies List , This Old ********** ***** and all indicated this repair should be around $500 max. I knew it was too much , but didn't know how much I was overcharged until I checked around after the service. I suspect they can attempt this because if your garage door opener is broken you cant open the door manually , and you have to get your car out to get to work , etc. . At this point you don't have time to call another service plus they're gonna charge you for a service call & estimate anyway. I can mail you ( ***** the documents from the repair sites, but they are available to view online.

  

  Business Response

  Date: 05/22/2025

  Thank you for taking the time to share your experience. We understand how stressful it can be to face unexpected repair costs, especially when access to your vehicle is restricted. We're glad we were able to respond quickly and provide same-day service during your time of need.
  While we recognize that online pricing may appear lower, it often does not reflect the cost of professional installation by a fully insured and bonded technician, nor does it account for the quality of materials used or the protection of a company-backed warranty. In your case, our technician completed a comprehensive repair that included installation of a pair of 25,000-cycle torsion springs (with a 5-year warranty), new cables, bearings, and drumsensuring the long-term functionality and safety of your garage door system.
  Our goal is always to deliver high-quality workmanship and dependable service. While we respectfully decline the full refund amount requested, we would like to extend a goodwill refund of $450 in recognition of your concerns. If you choose to accept this offer, we will begin processing it right away.
  Please let us know how youd like to proceed.

  Regards,

  ****** ******* - Client Experience Manager

  Customer Answer

  Date: 05/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

  Customer Answer

  Date: 06/05/2025

     Hello : 
                        I received an email from you on 5-23-25 with a proposed settlement ( $450 ) to my complaint # ******** dated 5-8-23  against A1 Garage Door . I accepted that settlement per my 5-23-25 email to you.
                        I haven't heard anything since and am wondering if this settlement is in fact accepted by A1 Garage Door and if so, when & how I will receive this payment ( $450)  ?  
  
                         Thank You for any info you can provide . 
  

  

  Business Response

  Date: 06/13/2025

  Hello *******,
  Thank you for your message. We want to confirm that the $450 refund we offered was processed and applied to the credit card originally used for the service. The refund was finalized and completed on June 6, 2025. Depending on your financial institution, it typically takes 2448 hours for the credit to appear on your bank statement.
  We appreciate your patience during this process and your confirmation of the settlement. If you have any further questions or do not see the refund reflected shortly, please dont hesitate to reach out so we can assist.
  Sincerely,

  ****** - A1 garage Door 

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/31/2024 Garage door tune up and repairs.Inferior work done. I am a single senior who had no knowledge of garage door repairs and when I had a problem and had someone look at the work that was supposed to have been done, I come to find out the job was not done correctly. Many things were neglected. I called the company on 4/26 and after I explained the problem, was told that a manager or senior person would call me. I called again on 4/29, and again was told someone would be calling. Still no call back. I just want someone to come out to my home and correct all the things that should have been done originally.

  

  Business Response

  Date: 05/14/2025

  Hello *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in communication and the frustration this has caused. We understand how important it is to feel confident in the service provided, especially when it comes to the safety and functionality of your garage door.
  I was informed that our ************* team has reached out to you, and a recall visit has been scheduled to inspect the work performed and address any issues and concerns you have. Our goal is to ensure the necessary corrections are made and that you're left with a properly functioning garage door system.
  We appreciate the opportunity to make this right and thank you for your patience as we work to resolve the matter to your satisfaction.
  Sincerely,

  ****** *******

  Client Experience Manager 

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday April 27, 2025, my 87 year old mother, recently widowed, new resident of *******, needed garage door service. My sister arranged a call to have A-1 Garage Door Service come out to her home to make a garage door opener repair. A-1 installed a new door opener model containing features that my mother could never use including built in cameras and corner to corner lighting and integrates with MyQ app and Amazon Key delivery services for over $1,458 for just the unit (that has a cost of $400-500 retail). She does not know how to use a cell phone and does not use a computer (she is home all day and does not need lighting for use at night), and does not know how to use an Amazon Key service or sign up for a service like that for any matter. A-1 then evaluated additional items and charged another $900 on top of an already overinflated bill with charges on some items over 10 times what these same items would cost to be purchased outright. Her bill was $3,740 and did not even include a new garage door for that price. Due to her late age and inability to turn the service person away, she was oversold and taken advantage of in an extreme way, financially. I will make a complaint to adult protective services for what this company did for an elderly person on a fixed income who wasn't able to make an informed decision based on needs and the company took full advantage of her and robbed her right in front of her eyes. Shame on them. I placed a call on 4/28/25 (Monday morning) and was told a manager would call me back. No one has called, and I'm sure no one will based on what they did.

  

  Business Response

  Date: 05/22/2025

  Thank you for taking the time to share your concerns regarding the service your mother received. We understand how upsetting this experience must have been, and we sincerely apologize for the frustration and concern causedespecially given your mothers age and recent life changes.
  We appreciate you speaking with our ************* team to discuss the repairs that were performed. As we advised during that conversation, our senior management has approved your request for a $1,740 refund, and that refund is now in process and will be issued shortly.
  While our goal is always to provide quality service and reliable equipment tailored to each customers needs, we acknowledge your concerns and are glad we could come to a fair resolution. We appreciate your willingness to engage in conversation with our team and are grateful that we were able to reach an outcome you are satisfied with.

  Sincerely,

  ****** ******* - Client Experience Manager

  Customer Answer

  Date: 05/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 overpriced us; they took advantage of our ignorance on garage repair pricing. The agent also misled us; he said he would charge us the ****** dollars for a lifetime warranty to replace the broken garage springs, but the invoice states 5 years only. He also added the brackets, costing ****** to replace, and charged us ****** for the cables (total cost ******* with taxes). I called the company and asked them to provide a 10-year or lifetime warranty as agreed upon, but I was told no, since it needed to come from the manager. Based on what I have read online, A1 has been known to quote prices for parts and services significantly higher than market value, sometimes over 300% of the retail price. Is BBB going to let A1 continue these practices? I hope not.

  

  Business Response

  Date: 05/22/2025

  Dear ****,
  We sincerely apologize for the frustration and confusion surrounding your recent service experience. We understand how important it is to feel informed and confident in the repairs being done in your home.
  According to our records, no work was performed without your signed authorization. Our technician installed Max-Life springs, which come with a Lifetime warranty; however, per your signed invoice, you were only charged for the 5-year warranty option. We acknowledge this may have caused confusion, and were sorry for any miscommunication about the warranty terms.
  We appreciate you taking the time to speak directly with our ************* Manager, ******. As discussed, a $200 refund was offered and has since been processed as a gesture of goodwill. A follow-up email was also sent to confirm the outcome of that conversation.
  We are committed to improving our transparency and communication, and this experience will be used internally as a coaching opportunity to help ensure better clarity moving forward.
  Sincerely,
  A1 Garage Door Service

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave a 4000 deposit. Changed my mind and canceled the order the same day .I was told by some guy named *******, I would be refunded in 12 to15 days. It has been over 3 weeks and nobody can tell me why I haven't received my money back! This companiy is rediculous! Nobody knows anything! Keep getting lies and passes from one person to the other! Being a senior on *** that money was my rainy day savings and all I had!!Please help me fetch my money back. PLEASE!

  

  Business Response

  Date: 04/18/2025

  Dear *******,
  Please accept our deepest and sincerest apology for the delay and confusion surrounding your refund. We completely understand your frustrationespecially given the importance of these funds to youand we agree that this situation is unacceptable.
  I have followed up personally with our accounting department, and they confirmed that your refund was processed on April 15th and returned to the original credit card used for the deposit. You should be able to see this reflected on your bank statement by now. If you do not see the credit posted, please reach out and we will gladly provide the transaction details or assist further with your financial institution.
  We are taking this matter seriously and have reported the incident to our management team for review to ensure better communication and accountability moving forward.
  Please do not hesitate to contact me directly if you have any further questions or need assistance confirming the refund.
  Sincerely,
  ****** *******
  Client Experience Manager

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9 april 2025 my garage door is messed up that they "fixed" last week and they are not responding quick enough to fix it I want compensation

  

  Business Response

  Date: 04/18/2025

  Hi ****,
  We want to offer our sincerest apology for the inconvenience you experienced. We appreciate you taking the time to speak with us and for giving us the opportunity to address your concerns.
  We understand that our technician returned to your property and resolved the issues with your garage door. We value your business and truly hope to regain your trust. Should you need service in the future, we would be grateful for the opportunity to assist you again.
  Thank you,

  ****** *******

  Client Experience Manager

  Customer Answer

  Date: 04/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made appt online 2 weeks ago. Called to verify appt and told appt was not showing up. Local office didnt answer phone x 2 attempts. Called corporate #. They contacted local office and made appt. Got text messages and emails that appt was confirmed. Received phone call the day of service that appt had to ce cancelled. Gave us one day that did not work for us. Requested refund. Local office didnt answer not send email confirmation that they would request refund. Called corporate. They said they would try. ******** customer **********************! Will never call for service from this company again!

  

  Business Response

  Date: 04/10/2025

  Hello ***,

    We want to extend our sincerest apologies for any frustration you experienced. We truly regret that your recent interaction with our team did not meet your expectations.
  After reviewing our records, we do show that an appointment was successfully scheduled on March 25th between 1:00 and 6:00 PM, with an updated arrival notice sent the morning of the visit indicating a timeframe closer to 3:306:00 PM. We understand this window did not align with your availability, and we apologize for the inconvenience that caused.
  Our Worry Free Membership manager attempted to reach you by phone to further explain the situation and left a detailed voicemail clarifying that while were unable to offer a refund for the *************** membershipsince all aspects of our agreement were fulfilledwe are still happy to provide the included annual tune-up at no additional cost should you choose to schedule it.
  While we have canceled your membership moving forward, we remain committed to honoring any outstanding service included with your original purchase. If you decide to take advantage of the complimentary tune-up, wed be glad to arrange it at a time that better suits your schedule.     

  Regards,

  A1 Garage Door Service