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Business Profile

Garage Doors

Lodi Garage Doors And More
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Lodi Garage Doors And More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lodi Garage Doors And More has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/12 or 3/13/2025 this company is hired by ******************** this is my second complaint. The first one is because one of their workers was stealing a tool out of my fiancs toolbox and were black they just wrote it off and said because hes been with him for a long time nothing happened and that it probably was an accident even though we have a video showing otherwise! Now this company sent a different worker to our home to remove the garage door and to replace the top panel when he arrived at our house, he removed the panels and lay them up against my fiancs boat. We asked him to remove it, and he placed them along a brick wall in rocks and did not cover them!! I did ask the *************** he think that was a good idea because those panels were already painted however, they continue and ignored the request of the homeowner when replacing the top panel instead of this company replacing it with a new panel they replaced it with a damage panel has a burnt **** on it. when the worker put the panels together laid them on the concrete, did not lay a drop cloth down to protect them from scratches or dings and now we have them! The next day, the painters were supposed to come and paint this we would have never noticed it if they would have painted over it, but because of a different circumstance, they never made it to paint the damage door and we was able to see that they grabbed the old damaged top panel replace our already damaged panel that they installed in the first place!! Im not sure if we are getting this type of treatment because we black!!. Im starting to believe so because they did not rectify the-first issue unfortunately we dont have a choice on who Lennar Homes use !!! because we filed a complaint already that they would make sure that they didnt escalate us any further but that did not happen.We want our panels replaced. This is a brand new home. We should not be having these issues. we do have a video of the damage door!!!

      Business Response

      Date: 04/25/2025

      We will reach out to the Customer again and replace her panels.

       

    • Initial Complaint

      Date:01/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our home incurred some damage during a storm. This included some cosmetic damage to our garage door. We reached out to our Super Intendant for *****************************, since our home was newly built. ***** worked with us, scheduling contractors to come and make repairs to the house. During the process, we noticed the crease in the garage door where the wind had pushed it in. The Super sent me a text, stating he would have Lodi come look at the door but they don't provide free estimates. He said he would pay the fee for the consult. We texted back stating we weren't worried about it, and we'll skip it. He texted that he'd already paid the fee and they were scheduled. I said I didn't want to waste the deposit, so we'd go ahead and see what they had to say. **** came to the house, inspected the door and gave me a quote of $2147. While standing in the driveway, the Lodi rep called his warehouse to ask if the door was in stock. He got off the phone and told me they had it. I said, let's hold off. I need to talk to my Husband. He said I would need to call by Thursday to schedule in order to have the install done on Sat. He noted on the quote that I would call if available. I never called. Sat, we get a call stating the new door had been installed. I placed multiple phone calls right away, stating this was a mistake and not authorized. ******* I spoke with said that was above his pay grade and something the office would have to deal with on Monday. Multiple calls, multiple texts explaining the situation. **** has blamed us the entire time. I have all the text messages saved, all the phone calls. I've stated multiple times we did not want a new door. We didn't get a quote from any other company. They sent us multiple notices threatening a lien. I called many times to address this, both Lodi and the company listed on the notices for the lien. A lien has since been placed on our property for an item that we did not want in the first place.

      Business Response

      Date: 01/25/2024

      Lodi Garage Doors will contact the lien company today and have the lien removed on this house. There will be no further action from Lodi Garage Doors to collect.

      Thank you,

      *********************

      President

      Lodi Garage Doors

    Lodi Garage Doors And More is BBB Accredited.

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