Complaints
This profile includes complaints for Amazon Valley Engineering's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a couple of expensive skin care products on Amazon. All of which I have since returned. Amazon contacted me saying I had returned an oil they did not sell and that the incorrect product was returned. I had bought a Elemis collagen cream and must have by accident returned an Elemis collagen oil instead. Instead of returning the item back to me that was new and very expensive they threw away the product and of course requested to return the Elemis cream in which I have done and am now waiting to be refunded back. In the SAME order a few days later I returned three other expensive skin care products in which *** came to pick up at my house and left receipts for. I received a refund on one item which was the Farmacy deep sweep toner however the Sunday ***** Good genes and Elemis collagen cream still havent been refunded. A few days later upon checking my amazon account, the site appears as if I never requested a refund for these products to begin with. I have called several agents and one agent reassured me that the products were received and that the refund would initiate within a few business days. After seeing that this didnt happen I have called several other times and talked with several different agents whom seemed clueless and the calls constantly were disconnecting. Not once has anyone asked for the receipts of the items I returned when *** came to pick up the items. I have the evidence but still am getting the run around with no refund back. I have spent thousands of dollars on amazon and to have such poor customer service like this is stressful and frustrating. We are living during extreme inflation and I need my refund back on items that I have returned!! ! I have done everything to try to resolve this by calling and using their chat line and I am not getting anyway. Ive already reported a similar complaint about this weeks ago with receipts attached and there was no resolution.
Business Response
Date: 07/12/2022
Thank you for reaching out to Amazon Valley Engineering with your concerns. Unfortunately your complaint is not related to our company as we do not offer skin care products.
Thank you,
***********************
Amazon Valley Engineering
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