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Business Profile

Gymnasium

Anytime Fitness Arcadia

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromStephen W

    Date: 09/29/2024

    1 star
    I requested cancellation of my membership with this location in 2022 after relocating to an address outside of a radius on a nearby franchise location (per AF policy). I subsequently had to get a new credit card number after noticing unauthorized charges for a third party. I did not hear anything further from this gym until I noticed my Transunion credit score decreased by over 100 points. The owner had pushed my account to a collections company, without contacting me in any fashion. Between the cancellation request with the gym and the unrelated credit card fraud, I was not aware the gym was still trying to collect monthly payments. I did not use any location for the time frame they were attempting to collect--again, because I requested to ********* April of this year, I spoke with the manager about this and they convinced me that if I paid the balance in full, they would ensure that the collection would be removed from my credit report. I paid the amount in full, even though I did not receive any services in exchange--again, I had requested cancellation.Subsequently, I reached out to the manager about this and was told to give it time for the collection to be removed from my credit report. Five months later, it is still on my credit report. Some form of communication by the owner or staff of this gym could have led to a solution much sooner, before inappropriately impacting my credit. The owner, ******* ******, and his staff will lie to get money, despite cancellation requests.The owner needs to follow through with getting the collection removed from my report, per what was promised. Otherwise, his practices are dishonest and deceptive.

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