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Business Profile

HOA

The Arrowhead Ranch Phase II

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to bring to light the deceptive practices of ******************************** (will refer to as CPMC going forward). On 10/4/23 I made my monthly HOA payment to CPMC. I was charged a $15 late fee on 10/17. That same day, I contacted CPMC to confirm the payment and sent the payment confirmation from my bank. After not hearing back for over a week, I followed up on 10/25 and again on 11/2. On 11/3, I received an email that CPMC was unable to locate my payment and I was advised to contact my bank. After contacting my bank I found that I had mistakenly submitted the payment with the old billing information and the payment was credited to my account. I explained this to CPMC and asked them to waive the late fee. Again, I had to send another follow up email on 11/13. The next day, I was told they would review my request to waive the fee at a meeting to be held on 1/16/2024. On 11/15 I asked CPMC if I needed to pay the $15 late fee immediately, or if I should wait. The response was, "it is up to you." The next day, we received a pre-demand letter in the mail stating that we owed the $15 late fee and now a $15 collection fee. I followed up with CPMC on 12/4 to find out why there was a collection fee after consistently communicating with them. After not hearing back, I sent another follow-up on 12/8. The response was again that my request would be reviewed on 1/16/2024. On 12/8, I received an email attachment stating the meeting was held on 1/16/24 and that my request to waive the $15 late and $15 collection fee was denied (no reason was given). Then I received a letter dated 12/7 stating that our collection fees had gone up to $65 plus the $15 late fee. In order to stop the collection fees, I paid the $80 on 12/20. CPMC was so slow to respond that my collection fees continued to add up. By saying that the decision was up to me on whether or not to pay the $15 before the hearing, they continued to profit off of me while I waited for a hearing dated 1/16/24.

    Business Response

    Date: 01/12/2024

    I am writing to convey the decision of the Arrowhead Ranch Phase II ***** of ********* concerning your recent request for a waiver. After careful consideration and thorough review, the board has concluded that they will be unable to ***** the waiver you have requested. This decision was made following a detailed evaluation of the adherence to the Homeowner Associations CC&Rs, which they are committed to upholding consistently.

    The board members understand that this might not be the outcome you were hoping for, and want to assure you that this decision was not made lightly. Your board of directors considered all aspects of your request and assessed it against a range of factors, including precedent, fairness, and the potential impact on the Association. The ***** of ********* appreciates your understanding and respects your efforts in reaching out with your request. If you have any questions or need further clarification regarding the decision, please feel free to attend the next board meeting.

    On Behalf of the Arrowhead Ranch Phase II ***** of *********

    *********************, CAASP

    Vice President of Human Resources

    City Property Management 

The Arrowhead Ranch Phase II is NOT a BBB Accredited Business.

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