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Business Profile

Home Improvement

Auros Home Remodel

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Auros Home Remodel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auros Home Remodel has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Auros Home Remodel on May 31st, 2023 for a kitchen purchase and installation without the demolition of an old kitchen necessary. The total project cost is $ ****** of which I've paid half. Their website states that the total project timing for a kitchen project is six weeks and a hassle free process. My project took nine months to complete and was a major hassle. One serious error was that some electrical and plumbing connections were made out of code and could have resulted in a fire and/or flooding to my home. The new crew are who discovered that the. Other issues with project included installation of a broken cabinet, incorrect measurements, cabinet doors rubbing against each other, and missing items. I requested that Auros reinstall the cabinets using a different crew . It was the new crew who discovered the errors during the reinstall. Had I not requested that Auros reinstall the cabinets, these errors would have not been discovered and surely lead to my death or major damage to my home. In addition to this, I was without a fully functional kitchen during the nine month period. My dogs and I went through all of this with a disruption to our lives as well. I sent a letter to the **** but I didn't receive a response. Some time later, I received a call from an Auros employee who apologized for all of the trouble I experienced. We discussed the final payment and I expressed that I felt the remaining balance should be compensation for the danger and disruption to my life. They initially offered a $5,000 discount and I renegotiated an $11,000 discount. I was told that anything over $1100 would need to be sent to legal so I decided to accept because I am on disability retirement for mental health issues. However I am no longer content with that figure and want the balance to be discounted. I've asked for a formal apology and I was not given one so I no longer want it. Please email me if you need more documents or information.

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