We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Bureaus

MyGuy Referrals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Bureaus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I no longer wish to receive anything in the mail from My Guy Referrals and myguy.com. The myguy.com website has only a phone number and when I call it, I get hung up on. I can't find a mailing address or an email in order to contact anyone at My Guy. The catalog that arrived via mail at my house has no return address nor a support line or email. All this lack of tranparency is troublesome but my main issue is unnecessary waste. I don't want unsolicted or unwanted flyers, mailers, etc., (i.e., things printed on paper) mailed to me anymore.The address label on the latest mailer is:P-3 T71 P1 ECRWSS R116 Resident *************************************************************************************** I have never requested to received the myguy.com printed catalogs and I'd like for them to stop coming to me. This previous BBB entry is exactly how I feel:Initial Complaint 01/03/2023 Complaint Type:Problems with Product/Service Status:I have received multiple direct mail flyers from My Guy Referrals. Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from My Guy Referrals ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mail.My email is ********************** It would be great to get word from My Guy that they are taking my home address out of their system.

    Business Response

    Date: 02/08/2024

    Hello,

    Thank you for sending feedback from customer.  ************** was contacted by phone and also via email letting him know that he has been added to the suppression list and will not receive any future printed directories from MyGuy Referrals.

    Please let me know if you need any other information.

    ***********************

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple direct mail flyers from My Guy Referrals. Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from My Guy Referrals ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mail

    Business Response

    Date: 11/09/2023

    This consumer was removed from the mailing lists when we received the email.

MyGuy Referrals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.