Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After sustaining my injury on 6/1/24, I initially sought treatment at urgent care a few weeks later. Despite ongoing pain and difficulties in securing prompt treatment due to issues with facility acceptance of my insurance, I continued to experience significant symptoms. It was only after I persisted in requesting a second opinion that a comprehensive medical review was finally conducted.During this reviewand supported by my own follow-up investigationsI submitted MRI reports of my knee from both before and after surgery. These images documented numerous and severe injuries, including a high-grade cartilage crack, a torn meniscus, and the presence of a cyst. Unfortunately, the surgical intervention performed did not resolve these issues, and I continue to experience pain and loss of function. Even my physical therapist has noted that the current therapy is not producing the expected improvements.Given these circumstances, I believe the closure of my claim was premature and possibly made in bad faith. Delayed diagnosis and treatment, compounded by the complications revealed in the medical review, underscore the ongoing severity of my condition. I respectfully request that my case be re-evaluated with all available medical evidence, and that I be allowed to proceed with an appeal in order to secure the necessary treatment for my recovery.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I was injured on 09/24 while conducting work for ********. I hurt my foot, knee, and hip. Blue star is the insurance for private disability that DoorDash refers you to for an injury. I complied with physical therapy and all of the imaging but in February of 2025 they decided to stop paying for my benefits/treatment without warning. Blue star claims decided to forward my file to an ortho doctor *** never even consulted me but was allowed to make a medical diagnosis through my chart that state his injury is anxiety based and pain on ankle and hip resolved too quickly which I had physical therapy for so of course its going to work as I did every exercise assigned at home. I contested and I was asked to get letters from my doctors while I waited to see an ortho through my insurance but it was going to take months before I saw one. I presented a 5 page letter from my Physical Therapist accompanied by a 2 page letter from my doctors. Blue star rejected the PT letter due to your PT specialist not being a licensed physician but they are a licensed physical therapist *** are contracted with Adventist. And they denied my drs letter due to it not having evidence but my doctor was relying on the 5 pages of evidence submitted by the PT as proof. I was able to see an ortho sooner through my insurance 04/25 and I was officially diagnosed with patella tendinitis and their report also states that I have a possible tear to my ACL. My ortho has requested through my insurance a new MRI but now ********* has rejected my diagnosis and chosen not to continue my benefits and close out my case. I have a full medical history which provides proof that I didnt have any knee issues prior to my injury. I dont know what to do or *** to ask help from so Im submitting a complaint in hopes of getting help with this issue. Blue star has cut my benefits off even after Ive presented multiple letters and reports that state that I am injured. I havent been able to work since 2024.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* is in the business to not pay claims and reduce costs for the insurance company. If you are a Gig Worker make sure you hire a attorney as this company is working against the insured to deny the disability insurance that is in place in **********. The company gets into the depth about the claim once again and gets doctor information which is not how a motor vehicle works when hit by another car. Their goal is to do as a insurance company deny, delay and defend. The process is broken as **** is not interested in their drivers health after a bad motor vehicle accident. Hire a attorney **** as the people at Blue Star setup the questions that help them deny the claim or reduce the potential amount that should be paid out due to an accident. Do not trust them as they are evil and care about profit and are building a case to deny your disability.

  Business Response

  Date: 04/24/2025

  Blue Star Claims is a 3rd party administrator for Occupational Accident claims on behalf of Uber.  We administer medical, disability and death benefits for Independant Contractors on ****** behalf.  

  Unfortunately, we were unable to locate a claim, filed with *********, with the following information:   

  **** ******
  ******************
  Folsom, CA 95630
  Daytime Phone: **************

  In order for us to investigate this complaint, we would need the correct name in which the claim was filed and/or a Blue Star Claim number.   

   

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my foot while working at ******** on December 25, 2024 and opened a claim. The claim company is a company that is also on the ******** website and although the claim company was interested in the case I opened at first, lately they have started not to care, not to answer the phone, not to answer my voicemails and on top of that 8 days ago they told me that if I do not respond to their last e-mail within 30 days they will close my claim file. This is a claim I opened to seek my rights. My foot is injured and I have a situation that I need to compensate financially. My claim number is OCC241239147. I hope the complaint I prepared here brings a positive result. Thank you. Because they are trying to close my claim file by remaining unresponsive.

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a business for independent contractors. This business is supposed to keep independent contractors with a piece of mind. If something is to happen to us, we are to have coverage for being in an accident getting hurt on the job, etc. my claim was first denied by *************************. She was very rude.. she was rude to my brother in which he was in control of everything in the emergency room and my health because I had a horrible accident. I was unable to think I was unable to speak and my brother is a colonel retired from the Marines .************************* denied my claim . Over a lie about the policy that was absolutely not true. And because of that denial I was rushed out of the hospital once the hospital knew that I did no longer have any coverage .. she Gives me a call and said well theyre going to re-look over your claim and get you approved this was 3 months later.. and its because she lied about why I was denied. And every time it was time for her to pay the check she was always so rude. I didnt get this and you need to get that and I havent gotten any notes from none of your doctors and every doctor that she contacted the ladies at in the ****** said how she was so rude to those ladies ***** ******** ******* I gave her specific numbers specific emails and I would always ask her. Did you get the notes .. she would always lie and say they havent sent anything , they wont answer or return he calls. All lies. At first she was denied access because its a lawsuit so my lawyer granted her access and she said well youre lucky because they dont really ever let you speak to me only straight back-and-forth to the lawyers , so I never understood why she said that ,but as the case went on I totally understood it. I asked her once before. Did you get the things that you need and her reply? Yeah I did but I dont know that this age is wrong and your address is wrong , I said well what do you mean? What address did they give you? Well they gave me **** I said that is my address and then she says well. I have **** so rude didnt apologize for her mistake knocking everyone doing everything wrong, but she seems to always get it wrong , every time it was time to send out this check . I had trauma to my brain and she just gave me more trauma always talking to me as though I was lying about my injuries and my doctors were lying as well . I found out I was gonna have to have surgery and I was a little ***et about it and so she had just emailed me and I sent her an email saying Im a little ***et right now I just found out that Im going to be having surgery and when I know more after my lawyers approve of it Ill give you more information and she decided to call me and she was so screamed at me telling me you dont talk to your lawyers you talk to me first they dont pay your bills I pay your bills she talk to me as though she was my wicked stepmother, and every time it was like she never believed that I had the injuries that I had .she even said to me one time well your doctors get one bill and your lawyer *** the bill and just so that you know were only going to pay so much and it doesnt matter what it is that your lawyer says the bill is going to be, and I never understood why she said that to me so I finally complained to her boss, and I told her all the things that her representative was saying to me and I asked her that question why would she say to me that my lawyer is going up the bill more than what the doctor ****** does? Why would she say that? She said I dont know why she would say it ,you would need to ask her and mind you her name is *************** so after speaking to her boss, I called her and asked her why would you say that to me and she says oh thats between you and your lawyer and I was so ***et cause why evertime I have to prove my injuries and she is getting all doctors information.. and at the end of that conversation she says . So do you feel better now? what was the purpose of you saying that to me she would never give me an answer so my complaint is, I was being badgered as though I was lying all the time my doctors were lying all the time until she finally sent me to one of her doctors for a second opinion, and she didnt care where that was I had never been that far since after my injuries and of course her threat go or your funds will be discontinued .. always a threat if she didnt get something my funds would stop .. but she was getting everything thing all the time. It was almost as though that was all she knew about the policy , how not to give you funding. and she would always say clearly in the policy states . so after I complain to her boss for the second time, she said she would get me a new representative, but she didnt so at this point, she mustve told her to stop talking to me only send emails and in those emails she had the same attitude and everything she said clearly the policy says its not for me to repeatedly call your doctors ****** and get information all the time so I sent her back an email with what the policy said because I asked her for the policy and instead of her sending it to me. Oh your lawyer has one thats when she said that to me because I had told her I would give her more information after my lawyer approved of my surgery always nasty , rude and after her second opinion and me complaining to her boss twice and sending her email about how her attitude and how she just traumatizes me all the time she stop answering the emails because I know the second opinion made her look and feel foolish because how can I ever fake all the injuries in which I had and it all boiled down to. I prefer to deal with the pain instead of the mental anguish that she put on me for the whole time my claim so I stoped the claim , and I still had to have my surgery, but the mental anguish from her , my brain injury caused me to struggle more in my rehabilitation sessions. She was rude to everyone trying to find a reason to not pay the claim. She should no longer do this job .. ************************* should be fired. Please help me..

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concerns and file a complaint against BlueStar Claims for mishandling of my ********* comp claim. In May, I suffered a sprained arm at work, and despite repeatedly notifying my employer, I was still assigned tasks I physically couldn't manage. On 6/19/23, I sought urgent care due to unbearable pain, which resulted in a clear directive to restrict work and certain activities until I see a specialist. Currently, my pain is great and I'm operating with limited mobility, suffering repercussions when I attempt to use my hand beyond my injury. I cannot consult a professional for appropriate care due to ********* comp regulations. The laws dictate that ********* comp needs to cover this, preventing me from using regular insurance for a work-related claim. This situation is causing additional stress, as I am left uncertain whether urgent care bills will be covered by my regular insurance. Despite providing all required documentation, my claim remains unanswered. Multiple attempts to get info on my longer this will take via emails and phone calls have unfortunately gone unanswered.Per the terms and conditions communicated by the company I work for, I am expecting compensation from the initial day I was advised to limit the use of my hand, and receiving this is critical. The delay has had severe financial implications my work was my sole source of income. Not having this compensation has substantially affected my ability to maintain BASIC living expenses, creating an additional layer of distress. Moreover, urgent financial assistance is needed for medical treatment, including possible surgery due to an untreated sprain developing into a more traumatic health condition, heightening the urgency for a timely resolution to prevent further complications.At this point, your intervention is crucial for both financial relief and accessing appropriate medical care before it gets worse.Thank you for your immediate attention to this matter.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses bad faith practices to not pay just due compensation for injuries obtained. On 11/9/22 I was injured in a bad car accident through door dash. I filed a claim with Blue Star claims and was assigned to *************************** ( claims adjuster) from the very start I have been given the runaround about payment issues. I have numerous emails and text correspondence from her stating she hasnt received paperwork that I know she received ( according to her response saying that she did).I spoke to her supervisor ( *******************) regarding this issue several times and have gotten no resolution. They lied and said they requested my medical records and that my provider hadnt responded, so I called medical records and was told that 11 correspondence was sent to Blue Star and had gone unanswered. So I reached out to *********************** ( (claim supervisor) to attempt to rectify this situation on 3/29/23. As of today 4/18/23 I have spoken to my medical provider and they have sent the requested information to Blue Star but Blue Star is giving me the runaround yet again stated that they have not gotten all the information that was requested, which is a LIE I know for a fact that information was sent via fax and they are just looking for ways/?excuses not to pay benefits to me that Im entitled to. I have numerous emails and texts messages concerning this issue and would like some resolution.This company is intentionally trying to withhold my benefits on purpose. Every time right around the payment date they find an excuse not to pay. If you could please contact me I would greatly appreciate it

• Initial Complaint

  Date:08/25/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has used bad faith and fraud to not pay on my benefits claim and doesn’t follow California law. They have withheld authorization for appointments so as to deny payment on claims using that fraudulent withholding of authorization and suspended benefits payments when I have already been assessed under the policy claiming “appropriate care “ isn’t met to bully me into a low payment settlement. They won’t answer the question about if I schedule and complete the diagnostic test if the amounts in the settlement for the diagnostic tests would change/or respond to my request for them to explain why all of a sudden these tests are considered “appropriate care” when I’ve been assessed until 9/6/2022 already under appropriate care and yet they suspended my 8/18/2022 payment. It is in fact fraud for them to suspend my benefits payments with documented appropriate care/violating my rights under the occupational insurance policy so that they can gain financially/or to benefit their company. So I keep asking does the settlement agreement amount change/lessen if I complete these tests and is that why they suspended my benefits payments to bully me/force me to complete these tests and into a lesser settlement amount for that is fraud. Either way them suspending my benefits payment is fraud.

  Business Response

  Date: 10/21/2022

  The complainant has agreed to withdraw her complaint.  This matter is closed on our end.
  

  Customer Answer

  Date: 10/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  ********** *******