Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to consumer attorneys back in December of 2024 regarding a credit report issue. I explained my issue to them and was told that I had a case since a creditor reported me as 30 days late when the late payment was under *************************************************************************** helping resolve this matter and often would take days or weeks to respond to any questions I had or documents I uploaded. They also did not tell me that downloading a credit report was impossible on an iOS device and that caused me to have to wait another week just to simply get my credit report to upload. I then wait even longer after uploading my documents for them to decide after leading me on for months that they refused to take my case. This business I believe is a scam and is only in the business of wasting peoples time when I could have spent all of this time getting the assistance of a competent firm that actually assists consumers, and not one who ignores clients for weeks on end only to deny their case.

  

  Business Response

  Date: 02/24/2025

  We first want to acknowledge the consumer reporting challenges that Mr. *** has been dealing with, and the level of stress and frustration that these matters cause.
  
  Between 12/11/2024 and 2/14/2025, we investigated Mr. ***** claim, including helping to identify and gather all necessary evidence.  
  
  Our attorney reviewed everything and determined that, in light of the facts and the law, she did not believe Mr. ***** claim warranted a lawsuit. During this time, Mr. *** regularly did not answer his phone and occasionally responded to text messages. We called three times to talk to him about our decision, but he never answered or returned our calls. So, we sent an email on 2/20/24 and he filed this complaint with the BBB the same day.
  
  Mr. *** has requested that we contact him, "Finish the job," and/or "Modification/discontinuance of an advertised claim." Our founding partner, ****** *****, reached out to Mr. *** on 2/21/25 via phone call and text message, and as of the time of this response, has not heard back. Mr. ***** is still happy to discuss the claim with Mr. *** at any time. 
  
  As for the other requests: (1) We respectfully assert that we are free to make our own independent decisions about whether to pursue a claim. In fact, filing a claim we believe is non-meritorious would be unethical. Mr. *** is free to take his claim to another law firm for review. (2) We did not act outside the bounds of our ethical and legal obligations with respect to attorney advertising. We investigated, gathered evidence, reviewed it on the merits, and didn't charge Mr. *** for our services, as advertised.
  
  We know it's not easy to be turned down and it can leave people feeling powerless. We expect some public grievance on review platforms simply for being turned down. But filing an official complaint with the BBB demanding that we pursue his claim in court is not justified by Mr. ***** mere disappointment at the outcome. 
  
  We wish Mr. *** well.
  

  Customer Answer

  Date: 02/24/2025

  I fully understand that the firm was within their rights to deny my case and that they did not violate any laws. However from a moral standpoint, I was told by the intake team that they should be able to help with my issue. I told them from the first phone call: a creditor reported a payment less than 30 days late as a full *********************************************************************************************** documents. I had sent in my documents and took a while until they were able to read them since apparently sending them through text and ****** docs was not acceptable/readable. Either way, the documents I shared with the firm show exactly what I said from the get go. There was absolutely no discrepancy between the documents I sent them and what I had called asking for help with in the very beginning. They should have just told me that they couldnt help me from the beginning, not drag things out to deny my case when there should have been no surprises in the documents I sent. To tell a client that their firm can likely help them not follow through is simply poor customer service and I have the right to be dissatisfied and complain. Maybe communicate with your intake team better? What was done was simply misleading and Im not sure why they would expect me to be satisfied or indifferent toward them when my issue was validated by their team in the beginning. By the way, I have a day job and each time they have tried calling me is during the day and the few times I have been able to answer them was during a break of mine. I am often at a computer and can communicate digitally but it looks like this firm thinks I am incompetent for not answering the phone at any given point in the middle of the business day from different phone numbers. The whole point of my complaint is to say that if you cant help a client, dont give them false hope and lead them on. That is how you wind up with negative reviews.
  

  

  Business Response

  Date: 02/27/2025

  Hi Mr. **** Our sympathy for your plight is sincere, but your expectation of how a case like yours should be handled is inconsistent with the practice of law.
  
  Our intake team DOES tell consumers if a case is definitively outside the scope of what we handle. So, advising that you likely have an actionable claim isn't misleading, it's a positive step that moves your case into the investigation timeline. Investigating a claim before pursuing legal action is how we develop facts and evidence AND assess whether it is actionable (in our opinion). 
  
  We diligently investigated your claim before kindly turning it down. You seem to suggest we should have just filed a lawsuit immediately, which is not legally or ethically appropriate. If a turndown after a two-month investigation felt disappointing, imagine how you'd feel after a lawsuit with an unsuccessful or unsatisfying outcome.
  
  When you contacted us requesting a free case review, you agreed to our Investigative Engagement Agreement, which sets out in clear terms what the expectations are during this period. Our obligation to you is to investigate your claim and make a decision about the merits of pursuing a case. We state that our initial investigation period is 180 days. Your investigation was well below this threshold.
  
  We don't think you're incompetent for not answering the phone. But we do counter your claim that we "would take days or weeks to respond to any questions [you] had or documents [you] uploaded." Communication is frequently about timing and convenience, on both ends, and we prioritized making decisions and letting you know as quickly as possible.
  
  Ultimately, it's not clear what recourse you're seeking from us. Mr. ***** is happy to speak with you. Filing a lawsuit is not an option because we do not believe it is warranted. A BBB complaint is a formal process meant to rectify unethical business practices through concrete solutions. We're at a loss for what it is that you want us to do.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The experience with this law firm was completely unsatisfactory. Waited 6 months after providing solid and reputable documentation of identity theft and fraud documents to get the run around from several representatives failing to respond adequately and providing updates to be later told this month they wouldnt take my case.

  

  Business Response

  Date: 12/01/2024

  We first want to acknowledge the consumer reporting challenges Di Ser ***** has faced over the last several years and his frustration at learning that we wouldn't be pursuing legal action in his case. We agree with him that the investigation of his complaint was particularly lengthy.  The various pieces of his situation are complex and required additional time on our part to gather evidence, investigate facts, and assess everything in light of the law. Unfortunately, even after this in-depth investigation period, we determined that we aren't able to represent him in a lawsuit for a number of key factual and legal reasons, including the fact that some of his potential claims are likely time-barred. Our founding partner, ****** *****, reached out to him by phone on November 27, 2024, after receiving this complaint. *** listened to Di Ser *****'s perspective and offered some greater insight into the reasoning behind our decision. He also noted that our opinion on the merits of filing a lawsuit in this situation is simply that- our opinion. Another law firm may come to a different conclusion. Most importantly, *** and Di Ser ***** discussed a few ways that Consumer Attorneys may be able to help him outside of pursuing litigation. The conversation went well, and we're hopeful that we can help move his situation forward in ways that will be beneficial. Thank you. 

  Customer Answer

  Date: 12/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Di Ser Piero