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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Taryn Q

    Date: 10/01/2024

    Taryn Q

    Date: 10/01/2024

    I went in on a Saturday morning telling the workers that I needed a package overnighted and there by Tuesday morning at the very latest. They said that they could not guarantee it would get there by Tuesday but if I did overnight they could guarantee it by Monday. They gave me two options, $75 to mail it with *** or $50 to mail it with ***** I chose the cheaper option obviously because who wouldnt? There was no disclosure that they could not guarantee it if it were shipped with **** they in fact promised me that it would be there by Monday. It is now saying it will get there on Wednesday so I went to ask for a refund and now they are telling me that they legally did not have to disclose that there were no guarantee that it would get there because **** is a third-party with them. They are not refunding me And then the manager that they named **** who was a sassy little thing, laughed at me when I said that I would call to complain to the people above him and told me good luck with that and that the people above him where his best friend who owns the place. I will now be calling the Better Business Bureau and doing everything in my power to make even the tiniest little dent in their business Because it is not OK to lie to customers and then to tell them that they legally had no obligation to protect them or warn them of anything that could go wrong. That is shady and gross business and not a way to treat a frequent customer of four years.

    The UPS Store

    Date: 10/02/2024

    We are sorry about your delayed shipment for this customer. Shipping terms and conditions are solely responsibility of the carriers; therefore, claims for damage, lost or in this case delayed services are approved and paid by the carriers. Retail centers don't have any intervention on the decision making. In this particular case the carrier **** requires that the customer files claims directly with them. We are sorry if at any point we weren't clear about the carriers policies and procedures, and the extent to which we are allowed to participate in the claims process. We are happy she went to the BBB so maybe she will be more receptive when you explain this to her. She is wanting to blame the small locally owned business that has no planes or trucks for a delayed service by the carrier. It is like trying to get money from a travel agent for a delayed flight, you go to the airline. We also have her approved and signed acceptance of ship to and from information, value and delivery estimate. Thank you

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