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Business Profile

Mailing Services

SnapMailbox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

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Review Details

  • Napoleon K

    Date: 03/03/2025

    Napoleon K

    Date: 03/03/2025

    Cancelled this service in December after we realized that they are charging for using a PO Box that the post office will rent for a cheaper price and we had to wait for our mail in ******* to be sent to ***** to get the mail in ******* again. We just noticed that they had been attempting to charge us for the last two months after we cancelled in December. Absolutely do not sign up with this company if you want your mail on time.

    SnapMailbox

    Date: 03/07/2025

    Hello ********,We appreciate your feedback and regret any confusion regarding your service. We would like to clarify a few points to ensure full transparency.Our records indicate that you subscribed to our service to use our address, ***************************************************, for incorporating your business, **********************, with the State of *******. The virtual mailbox feature was an optional add-on for securely receiving and forwarding mail. You always had the option to use your own address to receive mail or rent your own PO Box if you preferred, rather than using our ********** this time, your business remains active and continues to use our address. Additionally, we have no record of receiving a cancellation request in December 2024. Our last recorded interaction with you before this matter was in November 2024, when we assisted you with accessing your mailroom. However, as a courtesy, our support team processed your cancellation on March 3, 2025.Since your business is still registered with our address, we kindly ask that you update your business filing with the State of Georgia Secretary of State to reflect your own address. You may contact the Secretary of State of Georgia if you need assistance with this process.We appreciate your time and hope this clarifies the matter.

  • Mandy S

    Date: 07/18/2024

    Mandy S

    Date: 07/18/2024

    Why does this same address come back to collection law groups and all kinds of different scams? Glad I googled this address. Thats why I have emailed my state attorney general and the department of commerce and insurance.

    SnapMailbox

    Date: 12/05/2024

    Hello *****,I understand your concern, and I'm glad you're taking proactive steps to protect yourself. I just wanted to clarify that SnapMailBox offers a legitimate service that helps individuals and businesses manage their mail more efficiently. We provide a secure, private mailing address where you can receive mail, packages, and important documents all handled with privacy in mind. Our service is designed to make life easier by forwarding, scanning, or shredding mail for you, so you don't have to worry about unwanted or scam-related mail.If you have any questions or concerns about our services or how we handle your privacy, please feel free to reach out. We are committed to transparency and offering a safe, reliable service.Thank you for your vigilance, and feel free to contact us directly if you'd like more information about how our service works!

  • Jerral S

    Date: 03/29/2024

    Jerral S

    Date: 03/29/2024

    Place is a scam and Im gonna *** them if I dont receive my mail. Never use this company use *** business

    SnapMailbox

    Date: 04/09/2024

    Dear Jerral, We understand that receiving your mail is important to you and we apologize for any inconvenience we may have caused. We acknowledge that you are in need of a mailbox service where you can physically pick up your mail and packages. Unfortunately, we do not offer this type of service. However, we do offer a virtual mailbox feature that allows you or the sender of your mail/packages to send them to your designated SnapMailbox address. Once received, our carriers will transport the items to our processing facility, where they will be uploaded to your online account. This process may take 3-5 business days, but the moment we receive them, we'll immediately upload them to your online account and send you an alert so you can take action. This type of business structure is what allows us to provide our services to our clients at a very low price compared to a regular PO Box, which you can definitely get for yourself, given that the type of service we offer does not fully meet your business needs. We are also pleased to inform you that we received a package yesterday, April 8, 2024, and sent you an email about it, but we have not heard back from you yet. If you need any help forwarding this package to your address, please let us know. We will be more than happy to assist you and make sure that we take care of Thank you for choosing SnapMailbox. We appreciate your business.

  • Felicity P

    Date: 03/26/2024

    Felicity P

    Date: 03/26/2024

    Stay away - there is no transparency into how the "extra storage fees" are being calculated. Their customer service rep refuses to escalate me to a manager to get answers. The math they're providing just doesn't make sense and I think I need to report them for fraud. I've been a customer for over a year now too. Not anymore!

    SnapMailbox

    Date: 04/09/2024

    Hello Felicity, We understand you needed a breakdown of the bill you had specifically for your mailbox's storage fees, and we apologize for any inconvenience we may have caused you. One of our support has already emailed you the breakdown of all the charges that each mail item you received has incurred, just as you requested. Our goal is to improve your experience with SnapMailbox, so please let us know if there is anything else we can do to ensure you're well taken care of. Thank you for choosing SnapMailbox. We appreciate your business.

  • Joshua B

    Date: 01/18/2024

    Joshua B

    Date: 01/18/2024

    This company is an absolute joke when it comes to virtual mailboxes. Ive been waiting a month for two packages that were both delivered and they were never even scanned into their system. Then to make things worst you can even physically go to the address to receive your mail. They try and hold your packages until the next month so that they can charge you another subscription fee. **************** will give you the runaround and Im convinced its an AI and not even a real person. All I want is my packages that Im convinced after a month of them being delivered to my snap mailbox Ill never receive.

    SnapMailbox

    Date: 04/09/2024

    Hello Joshua, We apologize for the inconvenience caused by the non-receipt of your mail. We understand the importance of your mail and would be happy to assist you in retrieving it. We searched for an account under your name and the email address you provided, but we were unable to locate it. To assist you further and resolve your concern, please provide us with the email address associated with your SnapMailbox account. Thank you!

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