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Business Profile

Market Survey

Itrac

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Itrac's headquarters and its corporate-owned locations. To view all corporate locations, see

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Itrac has 2 locations, listed below.

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    • Itrac

      1720 W. Parkside Lane #A2 Phoenix, AZ 85027

    • Itrac

      PO Box 41097 Phoenix, AZ 85080

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning February 6, 2023 - February 19, 2023, I participated in an online survey study, "Itrac Beverage and Snack Study," in which you download the "Kantar Scope" app and log beverages during the time period specified above. I was supposed to receive a $35 **** prepaid card as an incentive, in which I have written confirmation that I DID qualify for it, however, never received it in the mail within the 6-8 weeks after the study ended like the directions said. I contacted them via email *************************************** and was told that my card WAS sent out and they asked to confirm my address, which I did. I have **** Informed Delivery, and Iook at my daily digest every single day, none of which included anything addressed to me from this company, so I know it was 1) never sent out in the first place OR 2) it was sent to the wrong address as a mistake on their end since they had all my correct information from the beginning. I was told on April 17, 2023 that it would be escalated and investigated, but I haven't heard anything else since. I keep emailing and no replies. I have called them *************) an exact 18 times, all of which gets forwarded to their voicemail claiming they're away from the desk or assisting someone else, which I highly doubt since I call at different times within their operating hours, spread out over the course of about 2 weeks. I am unable to get a response, and it seems like a scam.

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