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Business Profile

Medical Marijuana Dispensaries

Nirvana Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quoted online price and deal for order submitted online at Menominee mi and wasn't givin it I want my order or my points restored theirs a receipt of what I was giving I want my order I believe this is called false advertising

  • Initial Complaint

    Date:09/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have a major problem with your locations. You dont have it listed ANYWHERE that some deals are MEDICAL ONLY! When sending out text messages, make its unprofessional and really rude. In the future Please make sure that its listed which deals are medical only. You could have issues in the future with FALSE ADVERTISEMENT if this continues to not be stated. It makes your company liars. My suggestion would be better marketing and making sure all possible confusion is listed for rec and med.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/04/2023; this dispensary company, Nirvana Center, which is also cookies dispensaries as a new policy that stay to that if you have ever been to their dispensary in time(or example if you came to their dispensary two years ago) that you cannot participate in any of the new patients specials that apply to the first second third fourth and even fifth visit. so even though I first visited nirvana center two years ago and did not take advantage of the first time special, Nirvana has a policy that says that I cannot take advantage of any new patient specials for second third fourth or fifth visit! It is as though they are punishing me for coming down to the nirvana center the first time! The managers are very rude and suggest that you go to a different dispensary if you do not like the policy(which is all they really leaves you to do anyway unless you need something from this dispensary that is priceless). The managers security, and the clerks that operate this business and the property also do witchcraft and witchcraft on all of the patrons to see what to say to them and what to ask them, etc. etc. etc. This is a form of assault and battery. They even directly try to assault you while youre talking in things to see if you understand that theyre doing witchcraft on you. This is pervasively abusive and illegal behavior and professional turmoil. a compromises, the economic, legal, and professional structure of the entire community and nation! Nirvana and cookies either need to close and sell their business to another business that does not practice witchcraft or they need to replace their that operate these properties with teams of good people that do not do witchcraft and assault people with witchcraft and do spells and things like that on people from the time that they arrive to the Nirvana dispensary to the time they leave Nirvana/cookies, parking lot. Owner info was refused. Please get a hold of the owner of this company and speak with them about this complaint.

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The security on site at the west valley dispensary was completely out of line by requiring me to show my I'd to him before I was even close to the door.When I asked why he had to see my id his statement was he was checking to see if it was expired, now correct me if I am wrong but it is none of his business because he does not sell any marijuana to customers and the staff at the dispensary have that task as to make certain legally allowed individuals are purchasing from them no a security guard who's function is to deter or prevent loss or robbery.After that he seen I had a razor knife clipped on my pocket and made me go to my vehicle and leave it there. This all before I even came close to the entrance of the store.So I shook it off and finally got to the counter inside. after showing my I'd to the actual staff you have to wait your turn well my girlfriend who was in front of me went to the back, so I was next but this rent a cop took another couple in the back and basically ****** me out of my turn. I guess you would say it is truly discrimination because he left me waiting and allowed a customer in ahead of me.Hey owner or manager maybe you should control your security guards and keep them from trying to run your business. When a person gets bombarded by a a****** like this in your parking lot and play games by making you wait you will lose customers. Yes my purchases will not put them out of business but let it continue and it certainly will you lost ****** today.Screwed up part is I did nothing but try to go into your store and purchase from you, but if I am going to get muscled by a pig for no reason I will not return and I promise corporate office will be informed and I will write a honest one star review on as many site that have your dispensary rated Never been so disrespected singled out and discriminated against In my life and I'm 59

  • Initial Complaint

    Date:08/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to Nirvana yesterday in the *************** location to do their BOGO deal. I had spent $200 with the store and thought I was getting a good deal. You guys are taking advantage of all your customers including the ones that don't get as much income like myself who is disabled . Until I got home and noticed you guys re-added a sticker to make it more expensive, and it was originally priced $25 per 3.5 G's they had it for $30 advertising as a deal which is false advertisement because the original stickers weren't even removed for the previous price. Not only did you guys falsify your advertising price but I got charged more on one container which was originally labeled $20 but when it rang up it rang up 30. It is false advertisement to say that you're getting a better deal when all you guys did was ********** by anywhere from 5 to $10. You guys should be ashamed of yourself I'm even a medical patient. This isn't the first time this has happened but this is the first time I'm reporting it because I'm sick of it. I'm on a limited income and I could have always gotten a little bit more than less. I think you guys are blatantly taking advantage of your customers and hiding it really crapoly. I think you owe honesty and transparency to your clients and not just sticking another sticker over the current sticker to make it more expensive because it's buy one get one free now but you don't want to lose the money so you tack on an extra $5 so people still feel like they're getting a deal. I will be looking into filing a claim with the lawyer because false advertisements and misleading your clients are two things that are not acceptable. Thank you for taking advantage of a customer like myself but doing this to everybody and almost nobody knows or didn't pay attention enough.

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was rude when I lost a love one and yet they rectified it but I still feel the chastising and disrespect. The allot corrections was disregarded when I used allot pints and feel discriminated against and retaliated against.Please contact me.

Nirvana Center is NOT a BBB Accredited Business.

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