We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Transportation

Day and Night Medical Trans Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left my wallet in one of the Day and Night medical transportation vehicles when I went to their office at ************************ to retrieve it the building had been torn down over a year earlier. How are they allowed to list a false address they have not been at for nearly 2 years? I finally found their actual location far from their listed location. They claimed they didnt have my wallet, I was met with a highly intoxicated individual claiming to be the owner *******************. He told me to stop herrasing his employees when I simply told him I just needed to pick up my wallet that was left in one of his vehicles. This was completly uncalled for, I should be able to trust the drivers of these vehicles not worry that my property will be stolen then I will be chased away so they can keep my money, credit cards, ID's. Doing a little digging on ******************* you will find he has had quite a few dui's and came very close to losing his contracts with the state according to the court minutes. Theirs obviously some less than stellar business practices going on with Day and Night medical transport and it sounds on par with the owners way of handling things.

    Business Response

    Date: 11/28/2022

    NEVER HEARD ABOUT THAT KIND OF HUMAN TALKED AS BAD INTEREST OF BUSINESS MAN, JUST REMEMBERING MOSTES SUCCESS BUSINESS MAN, AND WOMEN,  CAN FOUND ONE OF THOSE HOPELESS CASE EATEN ABOUT THEMSELVES AS GREEDY ONE OF ATHER.

    THANK YOU... still strong and better from sech 

    ****

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently asked a transport driver when he will pick me up for transport. He gave me the wrong number to his office to make sure transport was still available to take me to my appointment. Within this time the transport driver began to harass me through text. I informed the person at the company of harassment. I was informed the supervisor will notify driver. After getting clarification of transport not being able to help me I started getting harassed again by the driver. I feel that my life is not important to this company because this person (driver) is harassing me. The driver then texted stating I'm harassing the company and refused to assist me on any other non medical transport for appointments. I ask that BBB look into the company matters in being respectful to patients. And to do something about the harassing texts from non medical transport drivers.

    Business Response

    Date: 02/27/2023

    GOOD AFTERNOON,
    I HAVE LOOKED INTO THIS COMPLAINT THAT WE HAVE RECEIVED FROM YOU. THE DRIVER THAT HAD TRANSPORTED HER IN THE PAST WAS IN JULY OF LAST YEAR. THE DRIVER NO LONGER WORKS FOR US AND HASNT BEEN WITH OUR CAOMPANY SINCE SEPTEMBER 1ST OF 2022. WE DO NOT TOLARATE THIS TYPE OF BEHVAOIR AND WOULD NOT BE OK WITH THIS HAPPEN TO ANY PATIENT. I AM SORRY THAT SHE IS HAVING TO GO THREW THIS WITH THIS MAN THAT IS HARRASSING HER. I WISH SHE WOULD OF GIVEN US A CALL SO I COULD INFORM HER HE IS NO LONGER EMPLOYED WITH US. IF THERR IS ANYTHING MORE THAT WE COULD DO FOR HER PLEASE LET US KNOW. WE FEEL HORRIBLE FOR HER HAVING TO EXPERIANCE SOMETHING LIKE THAT BECAUSE SHE OR NO ONE DESERVES THAT.
    ANYMORE QUESTIONS OR CONCERNS PLEASE FEEL FREE TO REACH OUT TO US.

Day and Night Medical Trans Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.