We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Northlight Counseling Associates, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29, 2023, I had a virtual video appointment with my provider, ***********************************. My complaint is not directed toward my provider but the ****** staff and practice manager. Usually, I would receive a call before my appointment to collect a co-payment and a link to my video appointment. I received the link to my video appointment with ******************** on this occasion, and no co-pay was requested. I had my video appointment with ********************, and as always, he instructed me to contact the front desk to schedule my next appointment. I then called the front desk to schedule my next appointment. I was told by the staff member (at that time, after the appointment, not before) that ******************** no longer takes my insurance; therefore, there would be a $120 private pay co-payment due.I asked when did ******************** stop accepting my insurance. They stated about a month prior. I asked how and when I was notified of this change. They rudely said that it was my responsibility to know my insurance benefits and that there was no notification of this change. Additionally, my insurance did not notify me of any changes. I became outraged and raised my voice (I will admit that I was dumbfounded that my doctor's ****** would treat a behavioral health patient with such a lack of empathy, so I was furious.) I called on 12/28/2023 to update my new insurance and make an appointment. They rudely asked me when I would pay the $120 balance. I stated that I was not paying that balance as I was never informed that the doctor no longer accepted my insurance. I raised my voice in disbelief for assistance. The manager "dismissed me from the practice over the phone and said never to call again." She belittled me, saying it was my responsibility to know my benefits. I requested a copy of my Super Bill on their website's "contact us" portal and respectfully asked them to run my claim to my soon-to-be former insurance. I have not heard back yet. I feel this is a bait-and-switch practice.

Northlight Counseling Associates, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.