Reviews
This profile includes reviews for Aqua Science's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAnn G
Date: 08/29/2024
5 starsAnn G
Date: 08/29/2024
We have never been by disappointed in Aqua Science in the years weve used them. The technicians have been informative & helpful. We will continue to use this company.
Aqua Science
Date: 09/06/2024
***, thank you for the review and kind words! We appreciate your continued patronage as we are happy to serve. Thank you *********************Review fromJohn Z
Date: 08/24/2024
4 starsJohn Z
Date: 08/24/2024
I feel Aqua Science was very fair in their product they sold me. The technician was very friendly and knowledgeable. The only thing he needed to do was schedule a time to come back and show me how the product works. To this day, I would rather have someone come and show me how the water softener works rather than read through an entire instruction manual. Other than that, they were great to work with.Aqua Science
Date: 08/26/2024
Hi ****! Thank you for the kind words and the review. As I read through the job notes, it doesn't appear that anyone was home at the time of service and install. Fortunately, the system that you purchased is very much a "hands off" unit requiring only that salt be maintained in the brine tank. Other than the annual or bi-annual service inspection, there isn't anything that you need to do as a homeowner. Let me know if you have any questions? Thanks again for letting us serve you! *********************Review fromJeanne D
Date: 07/30/2024
5 starsAquavScience was prompt, knowledgeable and detailed. *******, my installer, was outstanding!Review fromanita r
Date: 07/27/2024
5 starsThey have always responded to my calls in an expeditious manner. Thats over ******************************** order.Review fromCharles H
Date: 07/03/2024
1 starCharles H
Date: 07/03/2024
I HAVE BEEN AN AQUA SCIENCE CUSTOMER FOR 18 YEARS ,GOOD ************************ NEW ********************** REP CAME OUT TO SET UP OUR MISTER SYSTEM FOR THIS YEAR. JUNE 5TH. 2024. THE REMOTE I HAVE WILL NOT WORK,I I SPOKE TO **** IT WILL NOT WORH. HE SAID WALK AROUND TO THE OTHER SIDE OF THE HOUSE FLIP THE SWITCH ON AND TURN OFF.I HAVE ALWAYS USED THE REMOTE .**** SAYS I DON'T WORK REMOTES ,I KNOW NOTHING ABOUT THEM. **** (MGR) SAID WE HAVE NEW FOR ABOUT $400. NOT HELPFUL. MY WIFE HAS PARKINSONS AND ********* ,I AM 87 ,BACK OPERATED ON 2 TIMES LAST 2 YEARS. WE HAVE ENJOYED THE MISTERS WHILE SITTING ON THE ***** WITH CEILING FANS GOING.I CALLED PACIFIC MIST,***** CAME OUT , **** APPERANTLY TURNED OFF THE POWER FOR THE REMOTE UNIT (NOT KNOWING) IN LESS THAN 10 MINUTES IT WAS WORKING GREAT.IF A PERSON DOES NOT KNOW WHAT THEY ARE DOING,DON'T AQUA SCIENCE WAS RUDEAqua Science
Date: 07/10/2024
**************** schedule his seasonal mist startup service with us on 6/2/2024. When our technician arrived at ******************** home, the customer asked the technician about using a remote for the system, but did not physically have the remote. He stated that he had one somewhere, but it was 18 years old. After completing the mist service, our technician spent 30 minutes trying to get the remote working without the handheld remote. Unable to "bypass" the system or locate the handheld, we finished the service call. After the technician left, the customer called back in and asked for more help with his mist remote. We sent another technician to his home (at no charge), but again, the necessary component wasn't available. We provided **************** with an estimate for a remote system to on/off his system, but he didn't want to our option. **************** then called in and left complaint. Our Operations Manager called back and discussed the remote issue. **************** explained that he had a box full of old remote control parts but wasnt sure which one was for the mist system. After working to identify (over the phone) what remote the customer had, it was presumed to be an old X10 system that we decommissioned 15 years ago. Not having any replacement parts, we advised **************** that our only option was to sell him a new remote. We also recommended that he try other service companies to see if any of them still work on or have parts for this antiquated system. **************** was only charged for the mist service seasonal startup, which was completed by the technician. Based on ******************** review, he was able to find the part to the remote and find a company to fix it. We are happy that he was able to get it resolved.Review fromJudy A
Date: 06/19/2024
5 starsJudy A
Date: 06/19/2024
The sales and service technicians are very considerate, professional and dependable !! Water has never been better ! ?? ?? ?? ?? ??Aqua Science
Date: 06/20/2024
****, thank you for the kindly comments!*********************Review fromStephen W
Date: 06/12/2024
5 starsStephen W
Date: 06/12/2024
My experience was great. Technician was professional, efficient and went the extra mile to start up our most system. Scheduling and communication was great too.Aqua Science
Date: 06/14/2024
Thank you, *******! Enjoy the Mist this summer!*********************Aqua Science
Date: 06/14/2024
Thank you, *******! Enjoy the Mist this summer!*********************Review fromBrad P
Date: 05/29/2024
5 starsBrad P
Date: 05/29/2024
Aqua Science has always given us great service. The show up on time and are aways pleasant.Aqua Science
Date: 06/14/2024
Thank you for the kind words! We appreciate your commitment to us!*********************Review fromLoretta S
Date: 05/19/2024
5 starsLoretta S
Date: 05/19/2024
Aqua Science installed a new RO system under the sink. My renter is very happy with the new system.Aqua Science
Date: 06/14/2024
Hi *******! We are thankful for your business, and excited that your renter is happy with the new system!Thank you,*********************Review fromChuck G
Date: 05/12/2024
4 starsChuck G
Date: 05/12/2024
The experience was excellent. The installers were professional, quality workmanship and knew their products operation well. I would highly recommend them.Aqua Science
Date: 05/13/2024
******************,Thank you for your review of our work! Enjoy your new mist system!*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.