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Business Profile

Moving and Storage Companies

Daniel's Moving & Storage Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never used Daniels for a move, nor would I ever now. On July 25 2023 my 93 year old mother's mailbox was knocked down during the 90 minutes while she was at church. The *************** were able to find video footage from a nearby business showing a ******'s driver backing up toward her yard and they were able to track the truck back to ******'s. After submitting photos and filing a claim, ******'s denied her $200 claim because the driver "denied it" and the footage didn't extend all the way to my mother's front yard. That mailbox stood for over 30 years and oddly, on the same morning that the video shows the truck backing up on a residential street in front of her house, the mailbox was completely knocked down, footing and all. It must have been another large but invisible truck that did the damage! This is not an honest response to a valid claim.

    Business Response

    Date: 08/10/2023

    We have spoken to ************** and it is our understanding that she is removing her complaint she submitted to the BBB.  Please confirm that this complaint has been removed. 

    Customer Answer

    Date: 08/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Daniels moving company because of their marketing to being experts in cross border moves to and from ******. After being reassured it was a simple process and they would be there every step of the way to help us make it seamless, we moved forward. They moved our belongings in June of this year. They were stored until August, at which point we were notified they were being shipped to our ******** address in ************- of which I gave them. We were told that they would be held in bonded storage in ******, ************ and that they would let us know what forms we needed to have them released. Now its been over 2 months of our goods being IN ******, and over 6 weeks of us physically being in the country, and after begging daniels to even tell us WHERE our belongings were or how to have them released, we have been met with NOTHING - no communication, no updates, unanswered emails and voicemail messages. I finally took matters into my own hands and went to the border services and they helped me track down my stuff, which was NOT delivered to where it was supposed to go, its not even in the same province, and has since been accumulating massive storage fees for 2 months, adding over $10,000 to our bill because of daniels lack of communication in helping us complete our move. Had they let us know any of this, we could have had it months ago, without this excess in charges. The trucking company (Atlas *** Lines) wont even deliver our stuff without us paying the bill, and I would like Daniels to pay up- it is their fault, I have documented conversations proving their fault and lack of help and communication. And now they wont even respond, its like no one is in charge and they just dont care. Well I care- they didnt ensure it was delivered to the right place and didnt even tell me where it was. Please help, I just want my stuff back.

    Business Response

    Date: 11/07/2022

    ******'s is currently working with our customer to resolve this issue.  We are hoping the complaint will be removed at this time to allow ** time to work on a resolution.  

Daniel's Moving & Storage Inc is NOT a BBB Accredited Business.

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