Reviews

This profile includes reviews for Sullivan Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sullivan Moving & Storage

  1439 S 40th Ave Ste 200A Phoenix, AZ 85009-6121

  
• 

  Sullivan Moving & Storage

  1439 S 40th Ave # 200A Phoenix, AZ 85009-6121

  

Review Details

• Review fromChelsea W

  Date: 03/23/2023

  1 star
  I have moved to 16 cities across 8 states and I can safely say that Sullivan is the absolute WORST, most inept, and CRIMINAL of all the moving companies I've ever dealt with. I know that's a very serious implication, but after they "lost" my wedding ring and "lost" my gold and silver coins that I've had for 30 years as an heirloom from my grandfather, not to mention the countless damages to furniture and boxes crushed to an almost comical level.... calling them inept and criminal is a very warranted implication. Furniture that has survived countless previous moves without a scratch were dinged, broken off, and crushed (all packed by them). All 6 or 7 of our wardrobes were opened by them and had other boxes stuffed inside, even though we never gave them permission to go through our belongings and were told by the account manager that "shouldn't" have happened. It's painful enough to lose items near to your heart, it's entirely another to be jerked around FOR A YEAR AND HALF AFTER YOUR MOVE by their "claims" department after you jump through their ridiculous hoops and Mayflower tries to gaslight you like you're the one responsible for all their carelessness. They covered the damaged furniture (a paltry $1500) but refused to cover the ring and coins. And because our driver and movers didn't notate my ring as missing on a piece of paper (apparently me sobbing in the middle of a storage unit parking lot wasn't enough to make them write something down), they have denied reimbursing me for the ring twice. Even though I called and emailed them the day it happened. Every single piece of furniture and three bikes were disassembled with parts taped and no way of knowing how to put them together again. We spent hundreds of dollars getting things put back together. I will forever hate myself for not digging deeper into the company and their reviews, because I would have my ring, my coins, and my sanity still.

• Review fromDiane R

  Date: 09/11/2022

  1 star
  Oct, 2021 & Jan, 2022 Please do not use Sullivan/Mayflower Moving and Storage in *******, **. My experience with this company was terrible! I moved from ** to SC; leaving my belongings in their storage facility until I found a place in SC. When the truck arrived in SC, some of my furniture was broken and/or damaged. Some boxed items never ever made it on the truck. Lost forever! There was a total lack of care and professionalism. I put in a substantial claim for lost and damaged items, I received less than half of the claim amount and I had to fight for every ***** of that amount. Disgusting and sad!Save yourself from both a headache and heartache. Go with another company.

• Review fromSharon H

  Date: 08/04/2022

  1 star

  Sharon H

  Date: 08/04/2022

  My $27.5K (supposedly stress-free experience) from ********, ** to SC - 21st Jun 2021)Unprofessional loading and unprofessional attitude of loaders. The coordinator would not respond to our phone calls trying to establish ETA once we arrived in SC. They loaded our belongings knowing they had no drivers for SC, they lied. Our belongings were in *******. I bought a removal not storage package.Loaded 21st June > Delivered 16th July (18 days av temp was 107f in ******* & certain items perished)Our belongings looked like they had been thrown in. We estimated ****k damage. Insurance company gave us the run around, we eventually got back about 6.7k, they would not cover items that perished in the heat of ******* & accused ** of riding our motorbikes in ** & causing the damage ourselves. Despicable. Only gave a star because I had to, to be able to submit the review.Get full details plus photos on Yelp.https://www.yelp.com/biz/sullivan-moving-and-storage-*******-6?osq=Sullivan+Moving+%26+Storage
  

  Sullivan Moving & Storage

  Date: 08/08/2022

  ******, we apologize for the delay last year. Like most service industries, we were facing labor shortages in many parts of the country. We echo your frustrations, and we did work tirelessly to deliver your things as soon as possible.

  Sharon H

  Date: 08/08/2022

  We never got that as an excuse at the time of our move last year. What happened was unacceptable, you should never have taken our business on knowing you had no long distance drivers to SC.Not only did we have over a 2 week wait for our belongings , the loaders from ******* were unprofessional,we had a lot of damage to our belongings and then we got the run around by the insurance team. Also at one point a local manager wanted to use that trailer with our belongings on it for another move in ** , which really stressed me out. So much for a long distance , stress free move. I put all my trust into your company and was let down badly.