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Business Profile

Nail Salon

Fashion Nails and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my nails done here yesterday, they did a very shoddy job, using products that were either old or very inexpensive. The polish is already coming off, I had to take time off work to have my nails fixed today. The *** who did my nails did them extremely fast, not taking the time to do a good or even average job, my middle nail on my left hand was noticeably shorter than my other nails and when I brought it to his attention, he brushed it off saying, its not noticeable, then proceeded to say to me, too bad you broke that middle nail like they looked bad and didnt even offer a solution to the problem. After he finished, he told me my nails were completely dry and to go wash my hands, which they were not, as the second ****** who helped me told me they were not completely dry. The first *** who helped me rushed me out the door and wouldnt give me a chance to inspect my nails, he then proceeded to jump in his car and speed off before I could even finish paying. I looked at my nails after I paid and ended up asking for them to be fixed, as they looked horrible, they were bumpy, like something was wrong with them and very dull looking, no shine to them at all. A different gentle*** helped me by filing off the old top coat and applying a different top coat, using a UV light to cure them, which the first *** didnt use because he used a glue based top coat and not a gel based top coat. There were bugs flying in my face during the service, they were little gnats, that didnt seem to bother the *** doing my nails at all. The reviews online only showed positive ones up front which I checked before going to my appointment. After I wrote a bad review online, I saw several other bad reviews warning that this place is very unclean and is a scam. The address to this business is different than what is on your website. Correct address and business name: Fashion Nails and Spa, *********************************************** Phone # ************

Fashion Nails and Spa is NOT a BBB Accredited Business.

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