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Business Profile

New Car Dealers

Green Motors, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car online for April 4-5, 2023. The online advertisement was ambiguous, but it implied that Green Motion offered unlimited miles. It said something like, "unlimited miles with round trip ticket." I thought that, since I was bringing the car back to the same location, I would be renting with unlimited miles.Less than three hours before I picked the car up, I received a text from the *******, **, office "reminding" me of a 200 mile/day limit on my driving. I did not see the text until later. When I went to pick up the car, the clerk asked me if I had seen the text; I hadn't, so he told me as I was picking up the car that there would be a 200 mile/day limit. I objected, telling him that the advertisement had no mention of such a limit and clearly implied unlimited mileage.The clerk told me that if I went significantly over the limit, the cheapest thing to do would be to "extend the rental for one day." When I returned, I had gone over the limit by almost 200 miles, so, at the company's suggestion, I rented the car for an additional day.I objected strongly to what I felt was the company's last-minute change of policy. I did not use the words "bait and switch," but I felt as if it were a "bait and switch." I said that I would pay for the additional day, but that my online reviews would reflect what I felt were the company's bad-faith marketing."Please do that [write a negative review]," said the clerk. "We have been trying to get Expedia to clarify our policies, but they won't do it.""Why don't you drop Expedia?" I asked."Because most of our business comes from Expedia," he said.I did not go through Expedia.I feel that they do not honor their own advertising. Their blaming of Expedia does not seem sincere. Adding to this perception were the last-minute "clarifications" they gave me, suggesting that they knew that I would have misunderstood their policy because they were purposely misrepresenting their rates--a classic "bait and switch."

Green Motors, Inc. is NOT a BBB Accredited Business.

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