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Speedy Mags

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Speedy Mags's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating that as of 2/2025 - ***************************** will not be published any more -and they are offering me the ******************* for the remainder 1 year and will not refund my money. They offered 4 other magazines in its place BUT THEY ARE TRASHY magazines and i do not want them in my house.When i ordered this magazine I ordered for 2 years - I ordered on 12/7/23 - BUT DID NOT receive a magazine till the end of February 2024 - I paid ***** for 2 years, so I want a refund for 1 year - because the first one I received was 2/24, My order # was - ******.I have enclosed the original order.From: *********************************************************** To: ********************************** ******************* Date: 12/07/2023 8:05 AM CST Subject: Order# ****** Order# ******:Check your order status by going to: ****************************************************** ==============================================SHIPPING INFORMATION:***** ********** ******************************************************************************************** *********** -----------------------------BILLING INFORMATION:******* ********** ******************************************************************************************** ********** ******************* -----------------------------ORDER DETAILS 1) Hemmings Classic Car - New - 2 year(s) - $***** - Qty: 1 TOTAL: $*****

      Business Response

      Date: 12/04/2024

      We have already refunded this order. We have informed the customer as such.

    • Initial Complaint

      Date:10/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a subscription to a magazine for my daughter's birthday. I paid for it June 20, 2024. The lying Speedy Magazines company took the money out of my account the next day, 7/1/2024. They had my daughter's address (in another state) incorrect. I called and a man with an accent said that he would change it and he did. We waited and waited. I emailed them 8/13/2024 and said that it was coming. I emailed them again a couple weeks ago and they said let them know if she doesn't get it in 7 days. She will never get it. I want my money back. I called the magazine publisher myself and they said that they never heard of Speedy Mags and the actual price of the magazine was $16. cheaper through them. This really makes me angry that I've been scammed.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a magazine on March 29, 2024. The magazine was due to arrive between June 25, 2024 and July 23, 2024. Because the magazine subscription was being sent to someone else as a gift, I wasn't aware that the magazine never arrived until August 24, 2024. On August 24, 2024, I contacted ****************************** to inquire about the magazine delivery. On August 25, 2024, the Support Team responded to my email stating that the clearing house advised that Dogster (the magazine) is no longer accepting subscriptions. They offered me a full refund of $19.99 or a 3-pack subscription valued at $28. I reviewed the available magazine options and opted to take the offer for the 3-pack magazine subscription for 12 months. When I responded to advise that I selected the 3-pack deal and confirm which magazines I selected, they advised that 2 of the 3 magazines could not be delivered to the recipient, who is in a state prison facility. Since there were no other magazine options that the receipient was interested in, on 8/29/2024, I responded by advising that I would like the full refund in the amount of $19.99. I did not receive a response. I sent a follow-up email on 9/9/2024 and 9/12/2024, to which I have still not received a response. The only responses I received were on 8/25/2024, 8/27/2024, and 8/29/2024, which were timely responses. However, when I asked for a full refund instead of the "deal", I stopped receiving responses. I simply want my refund of $19.99 since the company allowed me to purchase a magazine subscription on their website without being able to fulfill the order.

      Business Response

      Date: 09/13/2024

      Hi *****,

      We answered the last emails which I see you have now responded to after this complaint. We have refunded you as requested.

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 2 year subscription of ***************** on March 06, 2024. I have been corresponding with these folks off and on for past several months. Still no magazine and still no refund as of July 30, 2024. "We are checking into it." Haha...Not! Thank goodness I paid thru PayPal as it sounds like they will refund me my money. But I almost didn't make the cut-off for PayPal to act, so make sure you file a complaint with them ASAP! I don't know if these folks are corrupt or just incompetent or maybe a little of both....BEWARE!

      Business Response

      Date: 07/30/2024

      This customer asked for a refund and we refunded him. Really not much to see here.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 3 magazine subscriptions and immediately paid for them on March 7th 2024. It is now July 10th 2024 and I have received no magazines or messages. I called during regular business hours 5 days ago as well as sent an email. Finally today someone text me and stated that 2 of the magazines are not being published anymore. So I then went back to SpeedyMags.com and both of them are still being offered for sell. I was told that I can get a refund for the 2 but the other one is showing that it is being shipped. I guess they are in the business of selling items that they can't fulfill and keeping the money. To be honest after 4 months I had forgot that I even ordered them until I just happen to see the charge on my account. I hope every potential customer is able to see this and stays away from doing business with them.

      Business Response

      Date: 07/11/2024

      This customer did not get the magazines she ordered and so we promptly refunded her 2/3 of the order as 2 of the magazines are ceasing publication. The 3rd magazine is still in print and we are looking into why it hasnt shown up. If our clearing house tells us that it is arriving, we will have to work with the publisher to send it hand delivery to ensure it gets there. If for any reason the order isnt active, we will be refunding that portion of the order as well.

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-1-23 I placed an online order through the speedymags.com website since they were advertising an excellent 2 year subscription price to a print entertainment tabloid called OK Magazine.I paid online with a credit card for $27.99.It is still current listed as in stock & available for $27.99.The order number given was 259493.Was told that the 1st issue of the magazine would be between 01/29/2024 and 02/26/2024.On 2-28-24 I sent an e-mail to them to inquire about the status since it was nearly 3 months with not receiving the 1st issue.Then today on 2-29-24 I received an e-mail from Speedymags with the e-mail they sent me listed below & was very angry.Speedymags Support From:[email protected] To:************************ Thu, Feb 29 at 3:50 PM Hi ****,We called our clearinghouse and unfortunately, OK! Magazine is no longer accepting subscriptions. We can either cancel and refund your order of $27.99 or we can offer you a $35.00 credit on www.speedymags.com for other magazines you may be interested in. Please note that we have a 4-pack magazine creator for $35.00 which means you could get 4 subscriptions with the $35.00 credit or spend the credit any way you'd like. Hundreds of the most popular magazines are listed on our package creator. You can view the hundreds of choices when you mix and match the magazine names underneath the 4 magazine images at the following link:********************************************************** Please let us know how you would like to proceed.Thanks and sorry for the inconvenience.Sincerely,The Support Team www.SpeedyMags.com Why couldn't the company communicate with me making me wait 3 months and why does the website show the magazine is in stock for 2 years at $27.99 & now they come up with the excuse they provided which I dont believe at all.It is false advertising.I think the low advertised price is the real reason they refuse to honor it.

      Business Response

      Date: 03/01/2024

      This magazine was refunded as soon as the customer requested it with no delay whatsoever. 

      Customer Answer

      Date: 03/01/2024

      You are saying that you have refunded me which I have not received yet.I wanted the magazine originally but you are still not explaining at all to me the real honest reason why you refused to accept my OK Magazine order and it took me 3 months to find out as to why I was not notified by e-mail earlier enough.That was poor communication on the company"s part.I feel the real reason is the low 2 year offer you advertised on your website for $27.99 as the real reason for not honoring my order.That was false advertising for advertising OK Magazine at a low 2 year price to attract magazine buyers to your website to beat the competition over other 3rd party magazine retailers.Thats deceptive business practices.My negative Trustpilot review will remain online so others can see what I went through.Instead of Speedymags coming through with the order they fell through which is not good at all & a big let down.They cannot honor advertised prices on their website.If you would have just just processed the order none of this would have happened including me contacting the Better Business Bureau & leaving the negative review on Trustpilot.I am very disappointed as to how Speedymags handled this or try to attempt to expedite an order for the 3 month wait.I now have to search all over again from another company for a new entertainment magazine for my wife since it was suppose to be a Christmas gift for my wife.

    • Initial Complaint

      Date:02/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered magazines on 12/7/23 - Classic Cars for my husband. It is now 2/18/2024 and i still have not received them - they keep telling me they are coming - now they say they will come by 3/11/24.that is ridiculous that magazines take that long to send to the person my order # is 259752.Their ph #************ **************************** I am filling a complaint because i have not received the magazines and i have paid for 2 years subscription.I am a disappointed customer and would like a response.

      Business Response

      Date: 02/20/2024

      We have emailed this customer to let her know the magazine will begin arriving in the next week. If for any reason the publisher has trouble getting it out to her, we will refund the order.

    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022 I ordered three magazines for my 89 year old mom through Speedy Magazines. I ordered Reminisce ($16.95, Good Old Days $21.99 and Daily Word $19.95). Good Old Days and Daily Word started arriving at her Assisted Living Facility but not Reminisce. Starting in February I started emailing this company with NO responses (they don't provide a phone number - only a customer service email). I contacted Reader's Digest who produces Reminisce and they have no record of my mom. I am frustrated because my mom paid for a magazine she has never gotten to a company who refuses to respond to my emails.

      Business Response

      Date: 03/22/2023

      Hi *******,

       

      Your emails went to our spam folder for some reason. We do have a phone number listed on the website. We have sent you an email regarding your issue. Sorry about the late reply!

      Customer Answer

      Date: 03/22/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************************

       

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