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Business Profile

Online Tutoring

Positive Tutors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Positive tutors for my son. When I enrolled, I talked with ******* in phone. At that time he didn't tell me that it's a monthly subscription and I had to pay monthly. He told me that it's a onetime purchase and I can book the class online and use any time. According to him there was no time limitations and after I finished that I could purchase another package and do the same. He also told me that there would be 4 free trial classes and if my son does not like the trial, I can cancel the purchase and get the money back. My child just took only 1 trial class and he didn't like it. Since then I have been trying to reach them to cancel but they didn't answer their call. And when I reached to them, they told me that I wouldn't get the refund. If ******* told me that it was a monthly subscription and I would be charged monthly, I would not purchase the plan. They told me that I could cancel after the trial if my child didn't like it. My child didn't like the trial and why should not I be able to cancel and get my money back. They charged me $143.99 in October 16, $****** in November 16 and ****** in December 16. The total is $463.99. I want all the money back. Nobody can charge the customer in this way. It's not fair. It's a kind of cheating because they told me one thing and did other. And also why I can't cancel if my son doesn't like the trial.

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