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Business Profile

Orthopedic Surgeon

OrthoArizona

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for OrthoArizona's headquarters and its corporate-owned locations. To view all corporate locations, see

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OrthoArizona has 28 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying to successfully contact their services for an appointment as I have within this past year submitted form email requests online w/o a response plus have left a portal message in 12/14/022 that hasn't been answered? Also their website at ****************************************************** has been experiencing submit issues for quite sometime and have a referral that was received from my PCP office of which was also faxed to them back in 4/2022 w/no reply or acknowledgement as well and will be expiring in 4/2023 as the referral is only good for year and will need to be renewed. Thank you kindly for taking care of this matter!P.S.: Have uploaded pictures of their portal w/website technical issues; also will submit additional documentation pertaining to this complaint if requested.

      Business Response

      Date: 03/01/2023

      We have reached out to the patient on 2/28/23 and left a voice message in order to get appointments set up. We will continue to do outreach until patient is reached.  If anything further is needed please let us know. 

      Customer Answer

      Date: 03/01/2023

       

      Thank you kindly for both the BBB reply and to OrthoArizona's reply to this complaint and, although their services did leave a voicemail message by the name of ***** she unfortunately didn't complete the callback number in full, i.e., the number given was exactly stated as "*********", thus missing a digit and unable to callback?  (Had played this message several times though was able to hear ok as well.)

      Despite the former glad to finally get in touch with a live person in that matter, plus hopefully the next reach-back will be successful:  my hours of availability on the remaining weekdays of this week will be between 4:30-5:00pm on Thurs and 3:30-5:00pm on Friday should this help, just let me know:  also can be reached on Saturday too, thank you kindly again and looking forward!

      Business Response

      Date: 03/06/2023

      On Friday, 03/03/23 at approximately 3:35pm, I, *********************, BSN, RN, Quality Manager, called both numbers listed in the profile (Phone numbers ending in **** and ****). I left voicemails on both numbers with my contact information. I have not heard back.

    OrthoArizona is NOT a BBB Accredited Business.

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