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Business Profile

Parking Facilities

Sky Harbor Airport Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2024, we went to pick up our vehicle at Sky Harbor Airport. There was 2 people ahead of us. It took almost 1/2 hr to get theough the line. We asked the lady at the register what was taking so long. She said she did not know. The amount she gave us to pay was wrong. She said on holidays they do not give discounts. She said if they did it would be a higher amount. This made no sense. It went from $109 to $134. She said she was on the phone with the owner and this is the way it is. The amount we were quoted $99. She stated it was because we were there 3 hrs early to park. This also made no sense as the booking app says what time our flight was not what time we would get there. The flight was at 7:30 AM and we got there at 3:30 AM. We would obviously have to get there before our flight. The owner comment was, this is ridiculous that they are disputing $10 just remove the $10. The $10 was for the 4 hrs. The lady tried running our card twice. She once again was on the phone with the owner. The owner manually ran the debit card and the lady tried again Needless, to say it went through twice. On 12/30 we called twice and no one could help us. We ended up disputing it through the bank. On 1/2, someone called back but could bot help us She said the originally lady lied and the person on the phone was a general manager not owner. This person was blaming the merchant and not that they ran the card several times. Since this happened to us I am sure it has happened to others on Saturday.

  • Initial Complaint

    Date:05/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked our car in their lot at Sky Harbor. Their website stated that if we parked over 10 days in the lot the charge would be $9.50 a day. We parked from 5/1-5/14/2024 14 days and were charged $12.95 a day. We were shocked by the charge of $12.95 a day but were told that was the price.I contacted General Manager ********************* and she made no attempt to reimburse us this charge claiming we did not have a reservation. No where on their website states that we needed a reservation to get this discount. We had previously parked at this lot for 30 years. What ever happened to customer service? We would like a refund.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have parking coupons issued by Sky Harbor Airport Parking, 2 for $4.50 per day, 2 for $5.00 per day and 2 for $6.00 per day. The first 4 are marked "No Expiration". The latter 2 have no expiration date.I called their phone number, ************, today and was told that they would honor the coupons for only $7.95.I believe that Sky Harbor Airport Parking should honor their coupons.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 7/26/2022, I was parked in the parking lot for 9 days. I had a coupon that was on the southwest airline website that stated the Airline Employee Rate is $4.00 per day and that I should present the coupon upon existing lot. When I returned to get my car on the 26th of July 2022 I proceeded to the exiting gate and gave my coupon. The lady that was working he gate told me that the lowest the owner would go is $7.95. I then told her that this coupon is from there company and that it should be honored regardless of what the sign says or the coupon should be taken off of the web site. So I was forced to pay the $7.95 in per day plus tax which came to a total of $75.12. I believe that this is false advertisement and that I should be refunded my $35.55 and that since the coupon is listed it should be honored. I called the office on 7/27/22 and spoke with ****** who stated she is the General Manager and she stated that they would not reimburse me the difference because $7.95 is the lowest they would take. I then told her that they need to remove the coupon or honor the price, she refuse. I really think they are advertising falsely to get people to go there then giving them a different rate I should have only been charged $36.00 plus tax for my 9 day stay at the parking lot. I believe they should honor what they post if presented to them. If I had known they would charge a different rate I could have made other arrangements that would have been cheaper for me but because of their false advertising I was forced to pay more money.

Sky Harbor Airport Parking is NOT a BBB Accredited Business.

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