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Business Profile

Payment Processing Services

PrePass

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

This profile includes reviews for PrePass's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PrePass has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PrePass

      2929 N Central Ave Ste 1500 Phoenix, AZ 85012-2759

    • PrePass

      2500 S 3850 W Ste C Salt Lake City, UT 84120-5586

    • PrePass

      1670 S 5500 W Ste 300 Salt Lake City, UT 84104-4464

    • PrePass

      101 E Washington St Ste 500 Phoenix, AZ 85004-4631

    • PrePass

      101 N 1st Ave Ste 2200 Phoenix, AZ 85003-1908

    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Steven B

      Date: 07/02/2023

      Over charges for tolls. Lies about charges. Will not refund over charges. Takes forever to get deposit back.

    • Joshua P

      Date: 03/17/2023

      Wow we just experienced the same as other post on here prepass devices were sent back and verified were recieved, prepass said they would mail a check for the $278.00 deposit on both devices we sent back afterwe found out they take so long to mail a check we asked for it to be paid back to my card gave them card info verified information and was told 48 hours it would be back in our account then 1 week later nothing I called again explaining that we didn't recieve it they said oh we cut a check then was told the next day they didn't cut a check yet that it would be cut in 1 month I said no I want it refunded via card they refused so I will be filing suit where I live plus court fees and lawyer I don't care how silly that sounds because they are thiefs and shouldn't take advantage of hard working people.

    • Ervin S

      Date: 03/08/2023

      Actual nightmare dealing with these guys. When you get a device replaced they say they will send you return instructions over the phone but they never do then a little bit later will charge you for not returning the device. If you ever have a problem with anything you get bounced around on hold and it's literally a nightmare. You get better support from the *** during tax season.

    • Ashley W

      Date: 06/02/2022

      Wish I would have read these reviews prior to doing business with this company. Would give them ZERO STARs if I could. They've been a NIGHTMARE to deal with! We've had ISSUES with their device and customer service since day one! Their device didn't work since day one and we were overcharged hundreds of dollars. It took almost 3 months to get it resolved - sent multiple emails that were either NEVER ANSWERED or answered with a very rude, unprofessional response; called and was told MULTIPLE DIFFERENT ANSWERS; requested to speak to a supervisor (they were NEVER AVAILABLE) and could never get a callback. Returned the device with $100 insurance (which they required), and am now charged $100 for a damaged device. DO NOT DO BUSINESS WITH THIS COMPANY! THIS HAS TO BE A SCAM!

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