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Business Profile

Perfume

Philosophy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Philosophy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Philosophy, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Philosophy, Inc.

      3809 E. Watkins Street Phoenix, AZ 85034-7264

    • Philosophy, Inc.

      1660 S. Val Vista Drive #117 Mesa, AZ 85204-7381

    • Philosophy, Inc.

      7131 W. Ray Road #32 Chandler, AZ 85226-1523

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello to whom this may concern this complaint is being filed because I purchased $300.00 worth of things and all the stuff was defective broken perfumes and broken shower gels and lotion 32. Ounces and full bottles of perfumes trued to send back because of Covid they would not take back so now we came to the company and still nothing so the complaint got filed

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with philosophy on 8/10/24. Their website still says my order is preparing to process even though my credit card has been charged. When I called customer service they said that since the order was placed on a weekend it hasnt been filled. I called customer service again today about my order there has not been an update on the order when I asked to cancel the order I was told I cant cancel it. I was finally given a tracking number for my package but its not a good number. I expressed to them that they already have the money but they cant provide the product. The customer service representative but me on a long hold and yet again blown off about it.

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with a recent purchase of their facial cleanser. On March 2023, I bought two bottles (64oz/bottle) of their facial cleanser from website. My order # is PHUS04730770. Upon using the 2nd bottle products in Nov 2023, I immediately noticed a significant difference in consistency between the two bottles. One bottle felt noticeably thinner compared to the other.Concerned about the quality and consistency of the product, I took the initiative to submit a formal complaint letter to the company on 04 or o5 January 2024. However, it has been over 2 months since I sent the letter, and I have yet to receive any response or acknowledgment from their end. This lack of communication has left me perplexed and disappointed. The discrepancy in product consistency and the absence of a timely response to my complaint have cast doubt on the integrity of your products and the reliability of their customer service. I hope to see a swift resolution to this matter. I would like them to contact me via email to get a replacement or get my money back or if they have better solution to how we can resolve this issue.

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order with Philosophy #******.. on 12/20/2023.. at the time a promotion was running buy $50.00 in products get two full size items free! I received confirmation that order went through and would receive the items.. on 12/26/2023 I received my order with out the two free full size items or even the sample size items!! I emailed the company and the reply was we ran out of the promotional full size items .. we can send you sample size!! That is not fair and absolutely just wrong.. I feel like I should be getting a full size of another product that is available my shipment is still saying partially ship I was hoping that I was receive correct compensation.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12/23 I placed an order (PHPUS169843) for Philosophys ultimate miracle worker cream and the one-step facial cleanser. The cleanser was the 22 oz in a bottle that included a pump. When I received my order and opened the box (approximately a week later) I discovered that the cleanser had leaked inside the box. I phoned the customer service phone number immediately and received a message that customer service was busy and I should send an email via their site. I have sent 2 emails and have not received a response. I called their customer service number again today (12/5/23) and hung up after being on hold for the next representative for 1 hour.

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order PHPUS63287 with Philosophy.com this morning. The order has an incorrect shipping address. I reached out to Philosophy.com and the register to change my shipping address or cancel my order do I can re place the order. The uploaded photos show when my order was placed and the confirmation number. Plus the response from Philosophy.com. I cannot believe they do no have the ability yo change the shipping address

    Philosophy, Inc. is NOT a BBB Accredited Business.

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