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Business Profile

Pet Store

The Ocean Floor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/06/24 we went to the business to purchase a ***************************** shark for $75. Upon arrival the sharks were white however the staff ensured us they tend to lose color when nervous but would get their color back within the next few days. So we went ahead and purchased the shark. We got it home into our tank and by the end of the day the colors came in and we discovered that we actually have a regular ******** Shark which the business sales for *****. The next day, 06/07/22 we went back to the business and explained the situation to the manager ***. We requested to exchange for the correct fish we paid for which was denied. He advised no exchanges. So we asked if we can be charged ***** as advertised for the fish we took home (pics were provided) and just pay for the fish we wanted. The manger declined and advised we would need to pay full price. This was unfair and deceptive. The business made it seem as if we were going to be getting a good ******** as we requested however we ended up with a regular ******** which we already own 2. That is not what we asked for, wanted it paid for. Please help us with getting a refund or the correct fish. Thank you

    Business Response

    Date: 07/25/2024

    Dear Better Business Bureau,


    We apologize for the experience **************** had while at our store.We want everyone to have a positive experience at The Ocean Floor and are committed to addressing these concerns.  

    We have been in contact with ****************, he will be coming in this weekend to receive a refund and select some new fish for his aquarium. We apologize for his negative experience with us but want to thank him for allowing us to make it right.

    Sincerely,
    The Ocean Floor

    Customer Answer

    Date: 07/30/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

The Ocean Floor is NOT a BBB Accredited Business.

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