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Business Profile

Pet Waste Removal

Poopy Doo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Waste Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started service with Poopy Do back in July 2022. For at least the first month I can say they were coming out as scheduled, as I checked my dog run regularly.However, back in September my housemate mentioned that the dog run looked like it had not been cleaned. I reached out via email and someone came out to clean it up a couple of days later.He let me know again in late November that it looked like the run wasn't being serviced, so I took several pictures. I emailed the company at the email address listed on their site, and never received a response. 2 weeks later I checked and the dog run was still filthy. I tried to call them and no matter the time of day, I just get asked to leave a voice mail or "sent to a representative" and then disconnected from the call.At this point I have put a stop payment on the recurring debit transactions they've been charging, and am planning on disputing most of the service charges as fraudulent. I am emailing them one more time demanding that they provide records of the times that they ACTUALLY serviced the house within 5 days; if I don't receive them, I'll be disputing every charge for a service that I personally did not observe the results from.Please note that the two most recent reviews for this company on Yelp (other than mine) are listing the exact same behavior - no services rendered but still being charged. Additionally, **** has a warning on their account that there have been reported attempts by the business to take down negative reviews under threat of legal action under a largely unenforceable NDA that apparently is included in the "Terms and Conditions" for the service.

Poopy Doo is NOT a BBB Accredited Business.

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