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Business Profile

Pilates

IMX Pilates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly membership in October of 2022 at IMX Pilates. I cancelled in October and my contract ended in September. I was still charged monthly at $239.00 by the company after the ended contract date. I reached out to the company by email and phone when I discovered the overcharge statements, they did not respond until multiple attempts of me contacting them. I had to cancel my credit card due to the continues charges and no responses. Once I was able to get a hold of IMX they told me they would refund the money. They never did. I reached out again a few weeks later to get a follow up on my refund. Again they said they would refund my money and never did. This is now my third attempt of contacting the company to get for a refund of the over charge amount, and still no response. This company has changed me a total of $956. I'm seeking help from the BBB to help with receiving my refund and to help others not be scammed by this "business."

IMX Pilates is NOT a BBB Accredited Business.

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