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Business Profile

Plant Nursery

Sun Valley Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, June 8, 2024, a crew from Sun Valley Nurseries removed a Mesquite tree from my front property. During the removal, the crew used a forklift tractor, and while driving this tractor back and forth on my driveway, it allowed the striking and scratching of my driveway. They also sprayed WD40 to lubricate their equipment, and the oil sprayed onto my front walkway pavers and sidewalk, causing staining. In the course of removing large tree branches, some of my existing shrubs were damaged, as well as a crack to my driveway. I discussed this with the supervisor, who was premise during this removal, but he refused to address any of my issues. I am asking that this company repair said damages, or the reimbursement cost to me for having these repairs done by another company.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November, I purchased a grapefruit tree from Sun Valley Nursery for over $2400. Sun Valley planted the tree and provided care instructions. After 8 months the tree is not thriving, despite fertilizing and watering the tree in accordance with Sun Valley's instructions and the instructions of 2 different arborists. These arborists both said the tree was planted incorrectly, with the root flares below the soil line instead of above (see photo below, where the root flares are not visible). This correct planing method is also easily confirmed with a simple internet search. '***', who said he was the arborist (not sure if he is an arborist, and seems to be an owner/manager) came to the house and with no detail said the tree was planted correctly (it most obviously was not, and *** offered no explanation or rebuttal to the root flares being planted below the soil line). *** has not returned multiple messages and calls. The tree is dying due to Sun Valley's negligence and they will not stand by their work.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/10/22 Went to Sun Valley Nursery to look at trees, plants and ocotillo. Met Rod "manager" and discussed our wants and he offered design services through his company "Dreaming by Design" and said that they offer a free "at-home" design consultation. Said that Sun Valley Nursery would plant everything, including my personal cactus that were in pots in the backyard, and move them to the front yard to create a nice design.4/13/22 I emailed Rod photos of my yard and cactus so he would have the info so we could set up the free consultation.4/14/22 I texted Rod at his cell number which he gave me over the weekend to make sure he received the email.4/19/22 I texted again.4/21/22 Rod texted me finally 4/25/22 Rod texted pricing to me over the phone and said **** would call me the next day to get deposit payment. Told it would be 3-4 weeks before they could get to me.5/21/22 They came to plant. Rod showed up for the first time to my house 30 minutes late. Rod left early before the crew was done planting. A crew member gave me an Invoice receipt upon leaving.6/3/22 I texted Rod photos of all the plants that were dying already. 6/6/22 Rod gave me new watering instructions and said he would replace 6 plants 6/25/22 Newly planted tree broke in half where it was staked and taped at the very top. I immediately sent photos to ****, she said that was due to the wind and that the tree should have been double staked! I asked why they didn't do it that way? They planted it! She said Rod ALWAYS asks everytone about double staking the trees - I said, "no he didn't" and she said we told her we didn't need it and our landscaper would do it. We do not have a landscaper - I have a desert front and back yard!! They would not replace the tree.4 plants at the front of the house have died, 5 plants on the side of the house have died and I have a stub in my front yard which they say will grow back.REPEAT OFFENDER CONTRACTING WITHOUT LICENSE!! I PAID $3,156.00 for this transaction

Sun Valley Nursery is NOT a BBB Accredited Business.

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