Complaints

This profile includes complaints for Shasta Pools & Spas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shasta Pools & Spas

  3750 W Indian School Rd Phoenix, AZ 85019-3518

  
• 

  Shasta Pools & Spas

  15278 W Bell Rd Surprise, AZ 85374-3100

  
• 

  Shasta Pools & Spas

  2653 S Alma School Rd Mesa, AZ 85210-4018

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our pool build has not gone well from the start. We had started this project in May of 2025. Delays miscommunication and lack of follow through all similar complaints to what they often receive I can see. We have had many delays and no follow through on calling back once we leave messages. We have had crews out working and project managers not knowing what is going on. The sales person told us one thing for the electrical work and when we got it done the project manager said it was wrong so we had to pay for the mistake ourselves. We order marble decking and so many of the pieces are broken and are still a part of our deck. The deck does not look like high $90,000 price tag we paid by far. Many of the pieces have chips even our hot top on the edge a large chunk is missing off the edge. We were told over a week ago that we would have a higher up overseer of our project since we voiced our frustrations. That person dropped the ball too telling us she would not let a week go by without someone out to work on our pool and that electrical would be out Wednesday and we would have peddle tech on Thursday. Both are not true and when we called to ask why this was done she was out of office. So another week of delay we have always paid on time to keep the project moving and made the last payment but still no real set dates for the last work. My husband has had a whole other job since this all began calling staying on top of the team since they lack basic communication skills and follow up. Telling us one thing and another thing happening is common. I want my pool done and I want a warranty that means I don't need to deal with this company again. I would not be recommending them to anyone.

  

  Business Response

  Date: 07/18/2025

  Dear Conciliation and Engagement Specialist,

  Thank you for the information regarding this customer's concerns.  Management has been in communication with this customer and working toward resolution and completion.  We hope this proves helpful and hope to resolve soon.

  Respectfully,

  Shasta Pools

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** Nine months ago, I signed a contract with Shasta Pools, excited to build a backyard pool and create a safe, fun outdoor space for my family. Instead, this has become a nightmare.Delays and Lack of Progress - Despite nearly nine months having passed, the project remains far from completion. The project has become a constant source of stress, financial strain, and an incomplete backyard that poses significant safety risks, especially for the children. The yard is essentially a construction zone with open pit and exposed materials making it dangerous and unusable for everyday living. Throughout this ordeal, Shasta Pools has shown an alarming lack of communication and professionalism. Calls and emails are often ignored or met with vague answers. We've had to chase basic updates, and to this day, we have no firm completion date. Impact on Our Family - The decision to work with Shasta Pools has turned out to be a regrettable and costly mistake. I was initially excited for my kids, hoping they would enjoy the pool during the summer. However, all our plans for having a pool this summer have fallen apart. We are now dealing with the inconvenience of a hazardous, torn-up backyard that we have not been able to access all along. This situation has disrupted our family's plans, taken a toll on our mental health, and limited our children's ability to enjoy their own home safely. We expected some delaysconstruction rarely goes perfectlybut nine months of stagnation and poor communication are far beyond reasonable. It reflects poor project management and disregard for *************** Thoughts - Working with ********************************************* has been a costly mistake. I've reached out at all levels, including upper management, with no real resolution. At this point, Ive lost hope for a timely finish. With summer half over and school approaching, I only hope my experience helps others avoid the same mistake and choose a pool company that truly values its clients.

  

  Business Response

  Date: 07/10/2025

  Dear Conciliation and Engagement Specialist,

  Thank you for your message regarding this customer's concerns.  Our Director of Sales was in communication with this customer on July 3 as soon as we received this message.  We have been addressing the concerns and working toward completion.  We hope this information proves helpful.

  Respectfully,

  Shasta Pools

   

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told at contract 2/22 that the build would take 4 months max. This time has elapsed and we only have shotcrete, we are very far from finishing the project. ****************** is extremely poor; lacks communication and sense of urgency. Significant time lost in permitting process alone. Revised permit was submitted to city 13 days after design sign. City had the permit approved and returned in a week, but Shasta told me 10 days after this they were still waiting to hear back. I had to call the city myself to find out this information. We had plumbers out 5 times to fix leaks to the equipment. *********** damaged our gate with no resolution. No project plan ever published, no schedule, very few updates. Timeline:2/22 Signed contract/$3000 deposit 3/11 Plan sent out for signing wrong plan sent 3/13 Signed correct plan 3/26 Revised permit requested 4/4 Revised permit returned 4/14 Called city and notified Shasta that the permit had already been approved for 10 days 4/15 Inspection "scheduled" 4/16 4/18 Finally inspected (file wasn't ready) 4/21 Re-Layout completed (should have been in march) 4/23-24 Dig completed 4/30 Plumbers worked all day 4/31 Plumbers worked part day 5/5 *********** on site 5/7 ******** left debris blocking the gate access from both sides as well as damaged gate 5/12 Steel complete 5/14 Plumbers back to finish piping system leaking 5/16 Plumbers to fix leak, system still leaking 5/19 Escalated again on the leak, trench fill and gate repair 5/21 Plumbers to fix leak, system still leaking 5/27 Shotcrete Escalated again on the leak, trench fill and gate repair 5/29 Deck pour is "2-3 weeks behind" according to coordinator 6/2 Plumbers to fix leak, system still leaking 6/4 Plumbers back to fix leak again 6/12 requested timing on deck pour and gate fix 6/18 requested timing on deck pour and gate fix 6/19 Informed coordinator was in hospital, but no updates from super 6/21 no updates 6/23 assigned deck pour (no date)

  

  Business Response

  Date: 06/25/2025

  Dear Conciliation and Engagement Specialist,

  Thank you for the information regarding this customer's concerns.  One of our management team will be reaching out, if they haven't already, to help with resolution.  We will update the BBB with more information soon.

  Respectfully,

  Shasta Pools

  Customer Answer

  Date: 06/25/2025

  I haven't received any contact from "management" as depicted in the Shasta reply.
  My original project manager is the only one that has contacted me and we're even further behind now because deck pour (that we've been waiting 27 days for) is going to be delayed AGAIN because the gas company needed to make some modifications prior to deck pour and that was never scheduled.
  Nothing has changed, nothing has given me assurance that the project is in good hands.

  

  Business Response

  Date: 06/26/2025

  Dear Conciliation and Engagement Specialist,

  As promised, let me offer the following as an update to this file. Our Director of Internal Operations reached out and spoke with this customer on Wednesday to discuss the concerns. We are working to expedite completion of this project as requested.   We thank you again for the opportunity to find resolution.
  Respectfully,
  Shasta Pools

  Customer Answer

  Date: 06/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory, however, I remain unsatisfied with the finish date and project duration.

  A small discount for all my wasted time would have made this experience easier to bear.

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved although I would never recommend Shasta to anyone.
  
  Regards,
  
  ****** ******
  
   

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mismanagement and negligence by Shasta Pools have resulted in severe chemical imbalances, equipment damage, and costly repairs. Despite multiple attempts to resolve these issues via phone and email, I have received no resolutiononly continued damage to my pool and equipment. After a routine cleaning by Shasta Pools, my Cyanuric Acid (CYA) levels drastically increased, requiring a full pool drain. My pools chemical balance was within normal limits before their service. When I reached out, I was initially told this was "normal," despite second opinions confirming otherwise. *****, the pool manager, later admitted his employee needed more training and took responsibility. He assured me he would personally assess my pool, yet no corrective action was taken, and the issue remained unresolved. Beyond chemical mismanagement, I experienced multiple equipment-related failures due to Shasta Pools: Incorrect pool pump maintenance, leading to potential long-term damage. A mishandled pipe resulted in a leak causing structural damage around the pump area. Algae buildup in the drain basket and excessive dirt trapped in the cyclone filter. A technician unfamiliar with my equipment, despite my having paid for a training session to ensure proper handling. A leak that Shasta failed to detect required a Pentair technician to repair a broken part. When I questioned the dirt buildup in the cyclone, I was incorrectly told it was "normal." ***** later admitted the technician mishandled my equipment. Despite multiple phone calls and emails, my concerns have been dismissed. *******, the manager, continues to downplay these issues, insisting they are normal, when they are not. Instead of proper maintenance, I now face significant out-of-pocket expenses: A full pool drain due to excessive CYA buildup caused by Shasta Pools. Foundation damage repairs due to a preventable leak. Replacement and repair of equipment due to technician negligence.

  

  Business Response

  Date: 03/13/2025

  Dear Conciliation and Engagement Specialist,

  Thank you for the message regarding this customer's concerns.  We did send Pentair out to check the pump but that was no cost the customer. We also waived the deductible on the valve and leak issue.  The chemical treatment was irrelevant to it needing to be drained since the pool was high in *** when we started service in July 2024. Most pools should be drained every few years and this pool was completed in May of 2021.   Unfortunately we are no longer responsible for the chemicals as we had to discontinue service Feb 14, 2025 for past due balances.  

  We apologize for this customer's negative experience but hope this information proves helpful.

  Respectfully,

  Shasta Pools

  Customer Answer

  Date: 03/13/2025

  Thank you for forwarding Shasta Pools' response. Unfortunately, their reply does not address my key concerns, including improper chemical maintenance that led to pool damage and their unjustified referral of my account to collections.
  Chemical Imbalance and Pool Damage
  From July 2024 to February 14, 2025, while Shasta Pools serviced my pool, the chemical balance was mismanaged. My pools chemical levels were normal before they took over, yet they failed to regulate cyanuric acid (CYA), causing an imbalance that required draining. Their claim that draining was due to normal aging is incorrect, as the pool was built in 2021 and was not due for draining. A professional service should have prevented these issues.
  Unjustified Collections Action
  Shasta Pools discontinued service on February 14, 2025, citing past-due balances and sent my account to collections. However, I dispute these charges, as they stem from inadequate service and resulting damages. It is unacceptable to charge for subpar service and then escalate the matter to collections.
  Request for Resolution
  To resolve this issue, I request:
  Comprehensive Account Review: A detailed breakdown of all services billed, payments received, and any outstanding balances.
  Correction of Credit Reporting: Immediate removal of collection actions and credit bureau reports related to this dispute.
  Remediation Plan: A plan to repair the damage caused by improper chemical maintenance.
  

  

  Business Response

  Date: 03/21/2025

  Dear Conciliation and Engagement Specialist,

  We apologize for the delay in response.  We are researching these claims and will update the BBB soon.

  Respectfully,

  Shasta Pools

  

  Business Response

  Date: 03/24/2025

  When Shasta Pools took over the maintenance of the pool the *** levels were at 180 as tested by a ****** test kit on the first visit before doing any water treatment. Subsequent testing showed it in the ******* range as shown by test strips and close to 200 when tested with the more ****** test kit which has a finer calibration then the strips.

   

  ************************ recommends  Cyanuric Acid (***): *** levels should be maintained between ***** pp. maintenance on this pool started out at 180 which is 450% over the optimum level 360% over the recommended highest level. Cyanuric acid (***), or pool stabilizer, doesn't evaporate or break down like chlorine, so once added to the pool water, it tends to remain there, accumulating over time unless diluted or removed through draining.

   

  Cyanuric acid (***), or pool water conditioner, increases over time primarily because it's a byproduct of using stabilized chlorine products. In the Phoenix area, it's generally recommended to drain and refill a pool every 3 to 5 years to maintain water quality and prevent issues like high *** calcium hardness or total dissolved solids.

   

  Draining a pool in the summer, especially in a hot, dry climate like *******, *******, is generally not recommended because the heat and lack of moisture can cause the pool's plaster or liner to dry out, crack, and potentially lead to structural damage. We sent out emails starting in October with discounted pricing on draining and refilling to all customers that had water chemistry that would benefit from it.

   

  When *** levels become too high, it can reduce the effectiveness of chlorine, making it harder to maintain proper sanitation. Additionally high *** can skew the pool's chemistry, making it harder to maintain a stable pH and alkalinity balance. Shasta was able to generally stabilize the ** in a safer range then when we took over the service however excessive *** can skew the pool's chemistry, making it harder to maintain a stable pH and alkalinity balance.

   

  In summary the pool was not in balance but was way out of range when we started service. The pool was never drained and refreshed. Deductibles were waived. Services were rendered without payment.

   

  We will be contacting the customer directly to discuss further.

  Respectfully,

  Shasta Pools.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pool put in by Shasta in *********. When I went in to design my pool I specifically asked for a sand filter. When ***** **** sat down with my husband and I he put in some model numbers and said it was a sand filter. I signed the contract and worked out the details of the payment. They were 8 months late on getting my pool finished. ******, my project manager, came out to do my orientation 3 times to go over er how to use my pool All 3 times he told me I had a sand filter, and that I had to replace the sand after 5 years. I also had another manager come out to go over my pool one last time, and he also stated I had to change my sand after 5 years. Never one time did anyone show me that I had gotten a different filter, and that those filters had to be cleaned and changed. Fast forward to now, my Pools suction was not working correctly, I had to pay for a technician to come out, and HE informs me I do not have a sand filter. I have taken care of my pool the way I was shown BY SHASTA. Never was I told there were filters in that canister, they told me it was sand to be changed in 5 years. I want my money back on the Technician that came to my home, due to the fact it was their incompetence that had my pool is in the state it was in and I want new filters to replace the aerator filters they NEVER told me had to be changed.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  poor quality and they are blaming me for not reading the disclaimer that their product is defective. the salesman should have told me about this before i signed the email contract. and why have a disclaimer if your product is not defective???? shasta was a great honest and reliable *** 20+ years ago. not any more they are deceitful placing the blame on me, and did not tell me the truth from the begining. pleas add this to my first complaint form. Thank You

  

  Business Response

  Date: 02/19/2025

  Dear Conciliation and Engagement Specialist,

  Thank you for the message regarding this customer's concerns.   A ********************** Executive has already been in communication with this customer and a meeting is scheduled.  We will update the BBB after that meeting.  We hope this information proves helpful.

  Respectfully,

  Shasta Pools

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 18 LONG month's waiting for the pool to be finished, the travertine shifted and separated. They came out and fixed it and it again shifted and separated. When they finally came out to fix it again, they discovered that they forgot to put a part on and the pool had been leaking from the start. How it passed inspection is unknown. repaired it again with the right parts and again it has separated and is falling apart. Called for service and was told we had to be transfered to the 2yr warrenty side, and they would contact us within 24hrs. That was 2 weeks ago. customer ********************** is non exsistent.follow thru and supervision is horrable.

  

  Business Response

  Date: 08/08/2024

  Dear Conciliation and Engagement Specialist,

  Thank you for the information regarding this customer's concerns.  We have this on schedule and left message for the customer.  We hope this information proves helpful.

  Respectfully,

  Shasta Pools
  

  Customer Answer

  Date: 08/20/2024

  While I'm glad we are working on it, it has not been repaired to our satisfaction. They came out and tore up one end of the travertine and left. the worker said he is trying to get a supervisor out to look at it. So far no management has looked at the problem. We contend the whole pool needs redone on the travertine. It is shifting and separating all around the pool. Please note that there is very little if any base gravel to set the travertine on. The initial buy off should not have happened since a cap was not put on the filler side and the pool leaked full time for 3-4 months. This surely had a detrimental effect on the travertine. The ********** employee has promised it fixed this week so we will see. We have had promises before with no follow thru. Again, management needs to get involved and approve the whole pool travertine being redone, but also needs to make sure it is being done properly, with an adequate base, for drainage. This is the third attempt at trying to get this resolved and management needs to get involved and get it fixed right. It's been going on way too long.

  
  

  

  Business Response

  Date: 08/20/2024

  Dear Conciliation and Engagement Specialist,

  Thank you for the additional comments from the customer.  ********************************************* has scheduled a manager to visit the property later this week to help address the customer's concerns.

  Respectfully,

  Shasta Pools
  

  Customer Answer

  Date: 08/28/2024

  The Manager has come out and has agreed to **** all the travertine the proper way. We are very hopeful that it will get done right in a timely manner and we can put all this behind us. This is the third attempt to get this resolved.

  Our pool has been tore up for three weeks this time, and many weeks for the other attempts. We would like to keep the complaint open until all work is finished to our satisfaction. Unfortunately, their track record is not the greatest so I hesitate to close it. 

   

  Thank you,

  ***** ******

   

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having difficulty getting warranty service on my pool equipment. I had an issue in December of 2023 which has still not been resolved and am currently trying to get another piece of equipment repaired under the warranty. Each time I call the office I am told the warranty department is at lunch or on break. The person answering the phone states they will send an email to that department but I have no way of confirming that the email is actually being sent as they do not cc me on it. On one occasion I asked to speak with the site manager and the warranty department was suddenly available. After explaining my needs to the warranty department representative I was told I would get a call back to schedule an on-site assessment. It has been over a week and I have not received a call. When I called back to talk to the warranty department I was informed they were on break.

  

  Business Response

  Date: 08/06/2024

  Dear Conciliation and Engagement Specialist,

  Thank you for the information regarding this customer's concerns.  We have been in contact with this customer and are working with the manufacturer and our service department to get resolution soon.  We hope this information proves helpful.

  Respectfully,

  Shasta Pools
  

  

  Business Response

  Date: 08/09/2024

  Dear Conciliation and Engagement Specialist,

  Thank you for the addition information regarding this customer's concerns.  Please review the response to see the repairs are complete, the customer is satisfied with the repairs, and no further action is needed at this time.  In light of this information, Shasta requests the complaint be closed as resolved.  We will follow up with the customer as well and hope this proves helpful.

  Respectfully,

  Shasta Pools

   

  Customer Answer

  Date: 08/11/2024

  I do accept the latest response made by the business. I will not click on the "Accept Business Response" option as it states that the business will be notified that I am satisfied with their efforts. To be clear, I am satisfied with the repairs, I am not satisfied with the business' efforts. My refusal to select the "Accept Business Response" option is a fault of the BBB web form, not a fault of the business. See the attached file for a screen capture of the BBB web form. The case can be closed as it is resolved. 

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Shasta pool installing in 2000. I have a Lifetime Warrantee on the Pebbletec Material. Shasta will not honor the warrantee. Shasta states that Pebbletec should have never been used on the rolled beam, and now wants to charge me $12,541 on a redesign. I was only willing to pay for labor per the warrantee.

  

  Business Response

  Date: 08/01/2024

  Dear Conciliation and Engagement Specialist:

  Thank you for the information regarding this customer's concerns.  Please note, the pool is 23 years old and the warranty specifically addresses the stone failing.  Not the matrix of the interior.  The stone did not fail.  We will have our Warranty manager contact the customer to discuss.

  Respectfully,

  Shasta Pools
  

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached document. My explanation of the issue exceeds the character limit allowed here.

  

  Business Response

  Date: 07/16/2024

  Dear Conciliation and Engagement Specialist,

  Thank you for the information regarding this customer's concerns and our apologies for the inconveniences they have caused.  One of our managers has already been in touch with this customer to discuss and arrange resolution.  We hope this information proves helpful.

  Respectfully,

  Shasta Pools
  

  Customer Answer

  Date: 07/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************