Reviews
This profile includes reviews for Leslie's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVeit J
Date: 06/11/2025
1 starVeit J
Date: 06/11/2025
AccuBlue Home Testing subscribers are being charged a tax on subscriptions in violation of Arizona Law regarding credits which are created on a Leslies Gift card when is redeemable in their stores. Each monthly subscription is charged a sales tax based on the sales tax of the zip code location of each customer. When the credits are redeemed in a store a customer is once again charged a sales tax. This is double taxation. I have contacted AccuBlue customer **********************. They say they have been aware of the problem for sometime with no solution at this time.
Leslie's
Date: 06/12/2025
Thank you for your review. We'd like to clarify and hopefully ease any frustration. The monthly subscription fee and the in-store purchase are two separate transactions. Unfortunately, we are unable to change or bypass state law requirements.Review fromDavid N
Date: 06/07/2025
2 starsDavid N
Date: 06/07/2025
*************************** *******************. **** in to store to purchase the Zodiac scrubbing brushes for my Zodiac MX8 Elite. In store price was $27.99; Item No. ****** | Manufacturer ***: R0714400. I went in and one was left on the shelf. Picked up and went to the register where an employee was assisting another customer with pool water testing and greeted me kindly. However, while waiting, the Assistant Store Manager, I believe his name is **** walked around me standing in line to greet a customer who happened to just walk through the store. Instead of assisting me, he assisted the gentleman that walked in. **** did not greet me at all. After **** was done assisting the gentleman who walked in after me, he proceeded to assist me with my purchase of the above mentioned item. Not once was he pleasant to me at anytime. He tested my water without saying anything and after completing it, handed the paper over without saying anything. Everyone else at this location would always ask do you have any questions?. Fast forward to the purchase of the above mentioned item. I showed him the Amazon price of $20.99 for a price match; **** said he couldnt match due to it being a business price. I then pulled up regular people Amazon prices as **** said and it was actually a bit less $20.98; then **** proceeded now to say they would not match as the in store item was the ******** brand, even though it was listed as the Zodiac Brand on Leslies website and the *** number matched. Same company and same item, but **** refused to price match saying Zodiac is different from Baracuda. As **** said, has to be apples to apples and this was not, even though it was listed on the ****** website as Zodiac, but packaged under Baracuda. First he wouldnt match, saying it was business pricing, then showing him the price for regular ****** prices, he then now said he wont match because the items are not identical.****** failed to honor price match guarantee.Leslie's
Date: 06/09/2025
Dear *****,Were sorry to hear about your recent experience and appreciate you bringing it to our ************ better understand the situation and learn from it, a member of our Retail Leadership Team will be reaching out to you within 12 business days. They will also review our price match policy with you to ensure it was applied correctly.Thank you again for your feedbackwe value the opportunity to address your concerns. Thank you.Review fromKaren K
Date: 06/06/2025
1 starKaren K
Date: 06/06/2025
0 stars , but had to leave one or it would not let me proceed Worst Service Ever!!!! Service/tech was at our house about 20 minutes , never even got his hands wet. Never addressed our issue, told us to go to the store and buy MORE chemicals and had the nerve to charge us $189.61. I wish I made that type of money for NOTHING.Leslie's
Date: 06/09/2025
Dear *****,Were very sorry to hear about your recent experience and truly appreciate you bringing it to our ************ better understand how we can improve and to make things right, a member of our Service Leadership Team will be reaching out to you within 12 business days.We look forward to the opportunity to assist you and restore your confidence in our service.Thank you.Review fromPatti H
Date: 06/04/2025
1 starPatti H
Date: 06/04/2025
I ordered a solar pool cover from this company ONLY because it was to be delivered the next day. It was not delivered the next day. No explanation. I needed it that day due to the weather and an upcoming party. I would have ordered a different cover elsewhere if I had known that ****** Pools was just lying to sell their products. Fraud. Inducing someone to buy something based on a lie is fraud. NEVER DO BUSINESS WITH THIS COMPANY.Leslie's
Date: 06/09/2025
Dear *****,Were truly sorry to hear about the shipping issues with your order. While we do our best to ensure a smooth and timely delivery, there are occasionally challenges beyond our control.Please know that your experience is not reflective of the standard we aim to uphold, and we sincerely apologize for the inconvenience. We hope to have the opportunity to serve you again and show you the level of service you can expect from us. Thank you.Review fromDebra L
Date: 06/02/2025
1 starDebra L
Date: 06/02/2025
They have you buy chemicals that you don't ******** thing is that you have copper in your water. I went and had my water tested somewhere else in my pool is absolutely fineLeslie's
Date: 06/09/2025
Dear *****,We always strive to provide the best possible service, and we're sorry to hear that we fell short in your experience.Please know that our water testing machine is carefully calibrated to assess water conditions and provide recommendations based on the levels detected at the time of testing. Since water chemistry can change frequently, the results may vary over time.Our teams suggestions are based solely on the test results and are intended as guidance to help you maintain balanced water. We genuinely hope to have the opportunity to serve you again in the future and provide a better experience. Thank you.Review fromMike G
Date: 06/02/2025
1 starMike G
Date: 06/02/2025
**** the Manager is so Rude! A month ago to buy some chemicals, **** **** then she insisted I was buying the wrong products and none of these would work correctly without the other she may be right I dont know for sure but Ive been buying these products for the last 10 years out of the store and it works just fine. This was my first encounter with her as Ive used your past management in the store and everything was fine. She was quite rude. I didnt buy anything that day because she was very persistent and what I was buying and she made it very rude and tried to make me feel stupid. *** owned a pool for over 30 years. I came in today with my Polaris 280 to have it worked on as the wheels are not turning correctly. Ive done this a couple times over the years no problem usually just a few screws or the plastic she insisted I needed to have a full tuneup of $350 without looking at it I find this to be very arrogant in her part again she was rude and persistent, and try to make me feel like I dont know what Im talking about. I asked her to please just look at it. She told me itd be several days before she gets to it but she recommends the full tuneup of $350. I told her if Im spending that Im buying a new Polaris online. She said it would be several days before she could get to it. I told her I understood. She was very rude and let me know that her name and that she was the manager and that she was the one that I would be dealing with. She made that a point. its been a couple hours since I left the store and Im ready to go back and get my equipment and buy something online as I know she will come back with a heavy Bill before she even looks at it.!Leslie's
Date: 06/09/2025
Dear *******,Thank you for sharing your feedback. We sincerely apologize for any negative experience this may have ********* better assist you, a member of our Retail Leadership team will be reaching out within 12 business days to discuss your concerns further. Please know that we take feedback like this very seriously, as it helps us improve.We appreciate the opportunity to make this right and look into the matter on your behalf.Thank you.Review fromRonnie H
Date: 05/28/2025
1 starRonnie H
Date: 05/28/2025
I would give a zero if possible. Set up an appointment about leaks on our pool pump and filter base, my wife showed them the leaks, they were there maybe ***** minutes, including the time to write up an estimate and the tech told my wife, "Yep you're right, it's leaking." Gave her an estimate and the parts needed, he told her she'd need to go into their store to get the parts and set up another appointment if we wanted them to repair the leaks. They charged us $178.00 and did nothing but say "Yep, it's leaking." Called their ***** number to try and rectify this and was told I would hear back from them in ***** hours. I was told there would be a $46 trip charge which I'm good with and $130 an hour for labor. The point being is he didn't diagnose anything, my wife pointed her finger at the leak on a gate valve and a leak on the filter base. $178 for being at our house for ***** minutes and not turning a wrench or diagnosing anything is ridiculous.Leslie's
Date: 06/09/2025
Dear ***,Thank you for your feedback, and please accept our sincere apologies for any inconvenience you ************** better assist you, a member of our Service Leadership team will be reaching out within 12 business days to discuss your concerns in more detail.We appreciate the opportunity to address this and look forward to speaking with you soon.Thank you.Review fromPauline C
Date: 05/27/2025
1 starPauline C
Date: 05/27/2025
I went in ****** pools on Sunday. I have never been treated so rude. I purchased some chemicals because I received a flyer in the mail with some great discounts. I went in and purchased a few of the items that were discounted and left. I went back in with my receipt and let them know I didn't get any of the prices listed on the flyer. That's when I was treated so rude! They have 2 counters someone was at the back counter but I walked up to the front counter because I would be next in line. The guy at the counter asked can I help you and I then let him know I didn't get any of the discounts. He grabbed the flyer out of my hand and threw it under the counter and said he was helping someone else. I said that's fine, I'll wait. He then approached the other customer and they said they were still looking around. So then he looked back at me. Started yelling. I asked him why are you being so rude. He returned everything on the receipt and then gave me the proper discount. I asked if I could have the flyer back because there were other items I may need (sale good until June 5). That's when *** came up and said you don't get the flyer back and started yelling at me. I said ***, why are you yelling at me. He only continued yelling and saying to me when you give a coupon at the store you don't get it back. I said it's not a coupon it's a flyer, can I please have it back. He continued to yell. I left. I will never go back to this store. RUDE, RUDE, RUDE. Made me give them a star rating. Didn't deserve even the 1. Should have the option fora 0.Leslie's
Date: 05/28/2025
Dear *******,Thank you for sharing your feedback. Were truly sorry to hear about your experiencewhat you described is not in line with the level of service we aim to provide.We are currently looking into the matter, and a member of our Store Leadership team will be reaching out to you directly. Please know that we take this seriously and are committed to making it right.Thank you.Leslie's
Date: 06/09/2025
Dear *******,Thank you for bringing this to our attention, and please accept our sincere apologies for your disappointing experience.Ive reviewed your complaint and understand your concerns. I also see that our Store Leadership team attempted to reach out several times last week without success. When its convenient for you, we kindly ask that you return the call or reply to the email so we can work with you to make things right.We appreciate your time and look forward to resolving this.Thank you.Review fromHannah B
Date: 05/26/2025
1 starHannah B
Date: 05/26/2025
Beware when ordering from the website. Site states shipping cost to be $7.95, prior to final checkout, but does not disclose that some items will be subject to tariff costs. My purchase included an unexpected $160 of additional "shipping" costs with no warning prior to checkout that an additional charge may be applied. Customer ********************** was unable to cancel the order, and there is no refund for shipping charges. Since the tariff cost is classified as a "shipping" cost on their website instead of correctly placing it as a tax, even if the order were to be returned, there would be no refund for the unexpected $160 charge.Leslie's
Date: 06/09/2025
Dear Hannah,Thank you for your feedbackwere sorry to hear about your experience. Wed like to clarify that the charges in question are not tariffs. Our shipping policy has not changed, and any additional shipping costs are applied only when items are oversized or overweight.Standard shipping differs from freight or oversized shipping, and these details are noted on our website in multiple locations, including during the checkout process.We understand your frustration and truly apologize for any confusion. We appreciate the opportunity to clarify and hope this helps explain the charges.Thank you.Review fromMichael A
Date: 05/13/2025
1 starMichael A
Date: 05/13/2025
Wish I could leave 0. Purchased a pool pump and call ****** to get it installed . Supposed to come from 12-5 0n 05/12/2025. Got two messages that serviceman was delayed. Then ay 7 get a yexy we are rescheduled the next day. We NEEDED it done on this day since only day would be out at the house this week due to graduations etc. My wife tried to get Wednesday the 14th and first thing in the morning after what happened. The lady seemed brain dead and confused or maybe she didn't care at all. They set it up then called back to change it. My wife is like no we need this time. You already screwed up my Monday when I waited 7 hours and no one came. This kept happening back and forth. Kept trying to change time they wanted to come, and time when we are not there. Kept saying DISPATCH will call DISPATCH has to set it up . F you and dispatch. Real morons that don't have any clue about customer **********************!!! Every time we called didin't even have a record of our appointment!!! Now if the idiots can't even make an appointment can you imagine how incompetent the pool repair guys are. This is a blessing since they probably would have messed everything up. I now have reputable pool company to do the work. Do yourself a favor and stay away from this s*** company!!!!!! Never again!!!Leslie's
Date: 05/19/2025
Were very sorry to hear this. Well investigate further and reach out to the customer directly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.