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Business Profile

Religious Goods

CBC Group Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Religious Goods.

Complaints

This profile includes complaints for CBC Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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CBC Group Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through Santa ******* Design Studio, there was a discrepancy with pricing. I was told I could place the order over the phone and they would adjust pricing, or place the order, and then call in and they'd refund me the difference. I was nervous to just place it and trust them to refund me, so I called in to place the order over the phone. However, I would have to order multiple quantities. So I placed the order, and had to call back 3 times to have them apply the refund, each time they had to wait and have me call back later for a different reason. I finally got a lady to do it via email. However the refund never came. I contacted her several times, she kept promising just a little longer, for various reasons again, but over a month later, no refund still! In the mean time they went ahead and charged for another item that was supposedly backordered at the time of the first order (charged 2 weeks later, seeming like it would finally ship). However another 2 and a half weeks later, still no item, and no confirmation of it shipping or anything. These people are unethical low lifes, ripping you off and keeping you strung along as much as possible.

      Business Response

      Date: 02/19/2025

      Dear ****** *****,

      Im truly sorry for the inconvenience and frustration you've experienced with your sales order ********. After reviewing the situation, I was able to quickly identify the issue.
      Your request was escalated to our customer service supervisor on January 22, 2025, and the refund was processed. Unfortunately, due to system issues, it was not correctly refunded to your original payment method. Ive alerted our IT support team to resolve this, and weve manually forced the refund to process. You should expect the refund within 5-7 business days from today.


      Please accept my sincerest apologies for the delay and lack of communication. We truly appreciate your honest feedback, and were committed to addressing this issue to ensure that future purchases and customers are not affected. Moving forward, we will always honor the lowest advertised price on sale items.
      Additionally, as a gesture of goodwill, Id like to offer you a gift certificate to use on your next Santa ******* Design Studio purchase. Please keep an eye out for this in the mail. We hope this helps improve your shopping experience with us.


      Thank you again for taking the time to inform us of your experience. I look forward to working with you and improving our relationship moving forward.

      ****** *****, **************** Manager

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/15/24 I ordered 26 items on Autom webpage. When I received the items, I was surprised to see that these items from ***** contained lead paint. Autom's web display of the items does not indicate items have lead paint. I would not have ordered and paid for items with lead paint. Since these are Clearance items, their policy is not to accept Clearance items for Refund. I have not contacted Autom because their policy states they will not refund Clearance items.I believe it is not legal to sell items containing lead paint in the **** But I am not pursuing any legal action. I would like to report Autom CBC Group to ****************** and ********** *******

    • Initial Complaint

      Date:02/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for debt with ******* Communications .I do have a contact with CBC Group INC. They did not provide me with original contract as requested

    • Initial Complaint

      Date:02/07/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 CHARTER COMMUNICATIONs. I do not have a contract with CBE GROUP **** They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:08/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Charter Communication , I do not have a contract with CBE GROUP ,they did not provide me with the original contract as i requested .

    CBC Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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