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Business Profile

Rent to Own

Rent-A-Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renewal payments are setup to be due on your pay dates and if the account is past due you are harassed until its paid. Mine happen to be the 7th and the 22nd which is my actual due dates. ****** called and texted me YESTERDAY 7/22/2024 for a courtesy call regarding my payment that was due 7/22/2024 account is current. I did not answer nor respond to the text message since I have a job and thats what I was doing. I got off work and had to run errands when I get home the rent a center van is at my complex I speak to the driver and he stated that they were sent because my account was 7 days past due? I said its current and my payment is due today 7/22! He called the office spoke to someone by the name of **** who then proceeded to say they sent the driver out because I didnt response to the text or phone call? I am irritated/bothered by the fact that they sent their driver AND left a notice on my door that said I was 9 days past due and was dated 7/22! I understand the driver is just doing his job. I really wish I had the money to pay the couches off and get rid of Rent A Center!

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