Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Business Response
Date: 12/12/2024
We have returned the customer's call and left messages at the School's voice mail message system. I cannot answer as to why she did not get her messages from the school staff. This is not our problem. She called a few days ago and finally left a cell phone number. I just left a voicemail again on their main school line messaging system and also called her last Monday and left a voice mail again at their school messaging system. But in her last message, she finally left her cell phone and we finally connected today. We have an appointment to do her repair at 8:00 AM tomorrow morning at the school classrooms. Since her floor labor is out of the labor warranty period of 2 years as mandated by the State of Arizona , she is aware that she will be billed for the repair. However, since we still stock her material we will give her 5 boxes at no cost to the school. She will release the complaint once the repair is complete. Thank youInitial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
warranty period. But again since that in person meeting we have yet to hear back from ***** even though we have tried to reach out again via text, email, and phone. They have done absolutely nothing to resolve their issue and we are just looking to get this fixed. Thank youBusiness Response
Date: 08/09/2022
Dear BBB,
A claim has been initiated with the manufacturer of the product they are complaining about. The company this was ordered from will do the product warranty inspection. **************** will be notified when an independent inspector has been scheduled.
We will keep you updated as to the disposition of the product inspection.
Thanks,
************************* for AZ Discount Flooring
Customer Answer
Date: 08/22/2022
Hello,Just called and spoke on the phone but can this get re-opened please? Business has not followed thru with their promise and nothing has been resolved. Will have to go to the *** if nothing continues to get resolved. Thank you for all your help
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