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Business Profile

Floor Materials

Carpet Direct AZ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased luxury vinyl plank flooring from them, only to have it buckle and separate within the first year. While they replaced the flooring under warranty, I was forced to pay substantial installation fees out of pocket. Unfortunately, the replacement flooring failed even more dramatically in an even shorter timeframe.***** and ***** were always friendly and said all the right things, but their words proved to be empty. For nearly four months, they assured me they were working toward a resolution under warranty, but nothing materialized. I had to chase them for updates, only to receive the same vague reassurances while weeks of silence passed in between.Carpet Direct even sent an inspector to evaluate the issue, and his report pointed out numerous problems with my flooring. Despite this, ***** and ***** kept asking if it was an installation or manufacturing issue, as if I should somehow have that answer. Instead of taking responsibility, they passed the blame between the manufacturer and installerboth of whom they providedwhile leaving me stuck with a failing *********, my flooring is in worse shape than ever, and ***** and ***** have gone completely silent. They took my money and left me stranded with a defective product and broken promises.

Carpet Direct AZ is NOT a BBB Accredited Business.

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