We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Spencer 4 Hire Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******, owner, from Spencer 4 Hire Roofing, replaced my roof on July 1-4, 2024. On August 18th during a rain -- my roof started leaking on the 1st floor into my office. It leaked through the fire alarm causing it to go off at 5am. I notified ****** via text and email. He responded and came to the house to assess. On August 25th he re-did the roof replacement over the area which leaked. Shortly thereafter i noticed roof edging had open cracks (have photos) which were sent to ****** along with new water damage. ****** subsequently pulled off the roof tiles he had just replaced on the 25th, as well as the wall edging for the 3rd time since July 1-4. ****** then scheduled a "water test" on September 5th. This involved attaching my water hose to the top rung of a ladder and aiming it at the corner of the house "where the suspected leak came from" for >15 minutes to assess for further leaks. Unfortunately it was noticed this weekend water damage to the interior window sill of the window which had "splash back" from the "water test." We texted ****** to address this repair and he basically stated it was from rain or other issue and not his "water test." I have sustained water damage to my ceiling, my windows, my area rug as a result of faulty workmanship (as evidenced by the roof being redone THREE times, we do have pictures). My house has weathered many rainstorms with no leaks or water damage until Spencer. We have had no rain to speak of since "water test" and I have damage to the window sill which had water splashed on it repeatedly for >15 minutes (very similar to water damage to window sill downstairs). I am requesting repair and a partial refund for emotional pain and suffering I have experienced as a result of this. Of note, ****** competed repairs of downstairs damage which included painting over water damage and reseal the window sill downstairs on 10/11.

    Business Response

    Date: 03/05/2025

    It was unfortunate that the brand new roof did have a leak on it. It does not happen very often for Spencer 4 Hire to have leaks or callbacks on our roofs, but unfortunately, every once in a while it happens. However, once we found out about the leak, we responded promptly to fixing it and hired a general contractor to come in and make all necessary repairs to the damage ceilings and walls. Once repairs were made, we water tested the roof and no moisture was found using our moisture meters on the inside of the home. To clarify the leak happened on the one story section of roof to the right of the front door. A few weeks later, we got a call from ***** stating that the inside of her windows seal had water stains on it. This window is on the second story more than a foot above the roof that had the leak on it. I explained to her that her window must have a leak in it and that we are roofers and cannot do anything about her leaky window. She did not like this explantation and went on social media platforms, and wrote bad reviews. I reached out to her upon reading some of the reviews at that time her husband told me that she would take the reviews down if we paid them $500. I explained that the window leak is not something that was due to anything we did and is not covered under the roof warranty. After responding to all the social media reviews, she proceeded to take them down and now has sent this to the Better Business Bureau. 

    We pride ourselves on our customer care and taking care of problems that we are responsible for.

    Again, as for the roof leak, it is very unfortunate that she had a roof leak and I feel like weve done everything to take care of the roof leak and the damage that resulted due to the roof leak. 

Spencer 4 Hire Roofing LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.