Complaints

This profile includes complaints for La Mesa | RecVan – Davie RV & Motorhome Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Mesa | RecVan – Davie RV & Motorhome Sales has 2 locations, listed below.

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  La Mesa | RecVan – Davie RV & Motorhome Sales

  7525 W McDowell Rd Phoenix, AZ 85035-4401

• 

  La Mesa | RecVan – Davie RV & Motorhome Sales

  2650 Bridge Way Davie, FL 33314-1659

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV 31 May 25 and signed up for an extended warranty, that the finance *** said could be canceled at any time. I called 3 Jun 25 to cancel and paperwork was supposed to be sent 4 Jun 25 for cancelation. I emailed on 6 Jun to ask about it with no response, but also called the *** and texted. I received a text saying they were at an RV show and I would get it Monday 9 June. I contacted them Monday 9 Jun and they said that was their day off. I called the finance manager 10 June and he said they were getting me the cancelation paperwork for the warranty as we spoke. I still received nothing. I am concerned that my warranty cancelation paperwork is not going to be executed in a timely manner to be sent to my financial institution so that that portion can be removed from my contract. All I need is paperwork to sign to prove that my extended warranty is canceled properly and sent to my financial institution in accordance with the dates of my cancel requests so that I am not paying for something that I wanted canceled and both the finance *** and finance manager said was being sent. I need the paperwork for the service contract ($15,310), tire and wheel($995) and roadside assistance($995).

  Business Response

  Date: 06/11/2025

  Good afternoon,

   

  Thank you for bringing this issue to our attention. A member from our finance team will reach out as soon as possible to assist with this request. We will ensure the paperwork is processed.

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the cancellation of an extended warranty agreement for a vehicle I purchased from ***************** (Davie, ** location). The warranty is through Portfolio One Recreational Vehicles, and the agreement number is RVP1080CC.Vehicle details:2018 Hymer Aktiv VIN: ***************** Current mileage at cancellation request: ****** miles Purchase price of vehicle: $69,498.00 Date of purchase: March 15, 2025 Per the terms of the agreement, I am eligible for a refund upon cancellation, minus a $50 cancellation fee. I sent my written cancellation request to the dealer on April 28, 2025, both via certified mail and email, within the 60-day window required for a full refund, which ends on May ******* of todays date, no confirmation has been provided from La Mesa RV that the cancellation has been processed, and my lender has not received any refund or communication regarding the refund being issued.I sent an email to ******* ******** April 30th, and received no response. I am concerned this is being delayed or ignored, and I would like the BBB to assist in ensuring that:1. The cancellation is processed as required by the terms of the contract.2. The appropriate refund is issued to my lender.3. I receive written confirmation that the refund has been applied and that the warranty is officially canceled.

  Business Response

  Date: 05/05/2025

  Good afternoon,

  We will have the warranty cancellations department reach out to you to assist with this request.

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding an ongoing and extremely disappointing experience with a Roadtrek Zion Slumber ** that my husband and I purchased from ********** in Davie, ******* on November 5, 2024.We made a $26,250 down payment and began $955.06 monthly payments, trusting we were purchasing a high-quality vehicle presented in pristine condition with only ****** miles. Unfortunately, our experience has been the opposite.After just one day of use (November 20, 2024), the housing electrical system ********* December 2024, a licensed electrician diagnosed a faulty inverter and submitted a claim to our extended warranty provider, Portfolio Protection.The inverter was replaced in March 2025, but the system failed again within hours.An ongoing issue with the driver-side step, which La Mesa had supposedly repaired before delivery, also recurred.The electrician advised an undercarriage inspection, but lacked the equipmentso we drove over two hours to ********************** on March 21, 2025, as instructed.Since then, the ** has remained inoperable and at **********************. We have received no updates, no communication, and no resolutions despite repeated attempts to contact both locations, including speaking with multiple managers.This situation has cost us time, money, and peace of mind. We also invested in insurance, travel gear, bedding, and toolsall of which remain unused. Most devastatingly, our dream of traveling and road-schooling with our children has been completely derailed.We believe this vehicle should never have been sold in its condition, and the volume of negative reviews from other consumers raises concerns about whether La Mesa ** knowingly sells defective vehicles.We are requesting that La Mesa ** take full financial responsibility. If this matter is not resolved immediately, we will pursue legal action and consider class-action involvement, as we are confident others have had similar experiences.

  Business Response

  Date: 04/21/2025

  Good afternoon,

  Sorry to hear of these issues! We will make contact with this customer from the corporate office and ensure he is updated regarding the status of his coach.

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Hurricane ** from ******* on Sept 21 or 22 2024.They told me that the ** was throughly inspection twice before the sell it. Once when they receive it and once before I would buy it. I told them that my biggest fear was having the ** with leaks or mechanical issues.They told me not to worry about it that they inspected.I believed it and purchased it.The day of the purchase they gave us a walk through to teach us how to operate the **.During the walk through we noticed a beeping and error message on the panel for the automatic jacks/levelers.They called a technician that told us that all it needed was a reset.He showed us how to do it and we believed that there was no other issues.We took the unit home and my husband noticed that it was beeping all the way home and the error message came back on. When we got home he did another reset and the message went away. Then within 14 days of having it we took it camping to find out the beeping and error message was still ************ was raining that day and we have a massive leak coming from the slide and also a leak from a light in the middle of the ** roof. All the things I was afraid of and they told me not to worry was happening.I contacted them right away.The sales person forward all the video proof I took of the problem and send it to the manager.After weeks of getting the run around and no one answering my calls I was finally able to talk to a manager named ****.He promised to take care of the ** and pay for the repairs.He told me to take it to their service center in ************** which I did.I went to get it and was supposed to be fixed but when we got there the problem was still happening.They had to call a tech to come out and see it again.I left it there and drove back home which is 104 miles away.They called me and said that the problem was the hydraulic system and it was *******.**** doesnt work there anymore and they refuse to pay for the repairs. I have videos but cant upload them here.

  Business Response

  Date: 01/07/2025

  Good morning! Sorry to hear of these issues. We will assign someone from the corporate team to reach out to discuss these issues and develop a resolution.

   

  Regards,

   

  La Mesa Corporate

  Customer Answer

  Date: 01/10/2025

  They have not reached out to me about this matter again. Last time I spoke with them they told me that there was nothing they can do for me except maybe make a new deal on a new ** which I will loose a lot of money on because they will not credit me the full price of the ** I purchased. That is because they will resell it and make even more money off it. I am not willing to loose over $25k that I have already spend on it. They dont want to pay for getting it fixed. I took the ** out of their service department because I could not do anything more to get them to pay for repairs. What I am looking for is for them to cover the cost of all the repairs needed. 

  Business Response

  Date: 01/16/2025

  Good afternoon,

  After review, it does not appear this customer has coverage through any extended warranty or ***************** 15-day warranty that covers core components. Accordingly, the responsibility to pay for repairs to the coach would be with the consumer. We will contact the consumer to discuss the possibility of partial goodwill coverage.

   

  Regards,

   

  La Mesa Corporate

  Customer Answer

  Date: 01/20/2025

  I was told that I could not purchase any extended warranty because of the year of the ** (2017). I was told that the ** was inspected 2 times before it was being sold. Which was a lie because they would have notice all the issues. I was NEVER offended a 15 day warranty either. I notified them of the issues with the leaks within 2 weeks of the purchase. The issue of the **** lever was brought to their attention the same day of the sale which they even brought over a mechanic to see it. The mechanic did a reset and said it was fixed which was another lie. I believed him because he is the expert but he was not right. La mesa has not tried to contact me AT ALL since I have done the BBB complaint. They tell you they will call me but they never do. I dont trust anything they say because they lie and never follow through.