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Business Profile

Sales Lead Generation

AutoAgent LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27th I purchased a membership for AutoAgent's life insurance lead campaign services. This upfront cost was two parts. The first is the cost of the platform or CRM which included guarantees of ******************************************************* there would be no charge for the platform ($497/month). The second was an advanced purchase of leads that were priced at $75 per lead. I purchased 10 in advance for a total cost of $750 for the leads. So all together I have to this point invested $1247 into this lead resource company. When I originally was looking to sign up I was told that the first leads would start to populate to my CRM by the first or second week of July. I had one lead that was scheduled and then canceled on the 7th of July. Since that point, I have received zero leads. I have emailed them and texted them on a regular basis with little result. Each time early on I was told to stay patient the leads are coming, but no result. Finally, on August 1st I received notice that due to their Meta campaign crashing there would be no leads for potentially another ***** days. At this point, I have sent numerous requests about getting at least a partial refund of my investment while they work out the issues they are having. If I get a response it is cryptic and avoids answering the question. As a customer, if you can't deliver a paid-for in advance product in the time frame promised, I should be able to get my money back and they are only saying this is possible after the campaign relaunches in 60 days.

AutoAgent LLC is NOT a BBB Accredited Business.

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