We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sandwiches

Subway Desert Sky Palms S/C

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sandwiches.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 26,2024 9:43pm Me and my daughter-in-law entered the business to order some subs. No employee was visible. One Hispanic female came out of door located towards the bathroom and entered the lobby. Another Hispanic female came from another back room. She proceeded to say that the subway was closed. Looking in the area where the items are located nothing was there. I then asked how is that possible that the store is closed and its only 9:43pm and it say the store closed at 10pm. Then my ************** asked why is the door unlocked if your closed. I then asked for the store number and managers name the second female behind the counter stated ****** it! I then proceeded to say no you can give me the number to the store and the name of the store manager. She then disappeared and the first female stated that the manger said they had to be clocked out by 10:15pm. I then stated ok its not your fault if the manager told you that ***************** closed at ten. Someone needs to know because that aint fair to me as a consumer nor its fair to you. The first female appeared and stated that the manger will be there in the morning named ****. I then stated I have been in customer service over 25 years if some ask for the store number and managers name you are entitled to give it to them. She then said I cant give the personal number to the manager. I said no the store number . She proceeded to say she dont know it. I let her know that if you call off sick who do you call she said my manager cell phone. I then said wow thats ridiculous and we proceeded to walk out and I let them know that I will be in touch with the BBB because this isnt customer service and maybe someone needs more training on what they need to know and do. Once we left I did call back to the store to ask female number two what is your name she then said she cant give me that . I said yes first name last initial only . She states no and my manager wont be in this weekend oh ok and I hung up.

Subway Desert Sky Palms S/C is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.