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Business Profile

Screen Printing

Aquila Graphics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** (aka ***************************, *******************************, aka Aquila Graphics or AZ *********** previously working for Military Muscle) took our order for screen printing t-shirts. We ordered 95 shirts and paid $1,120.00 to her by check in December 2023. She cashed the check in December 2023. We attempted to contact her many times, but she did not respond until March 2024 and insisted she would bring the shirts to us that week with extras included since she had taken so long. When the shirts were not delivered as promised, she disappeared. Multiple phone numbers and email addresses no longer worked. We've contacted her on social media platforms and have not been answered. She is still advertising screen printing services on Instagram as @aquilagraphics . Be aware and do NOT use her for anything business-related. Do a little digging and you'll see she's done this many times under different business names - taking peoples money and then ghosting them. We are a military nonprofit and the money she stole are donations from hard working Americans- truly shameful. We are doing everything in our power to ensure she is held accountable. Please contact us if you have had the same experience with her - ****** us Packages From Home and you'll find our email.

Aquila Graphics is NOT a BBB Accredited Business.

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